Naqibullah Isaczai (Nakib)

Phoenix, AZ adzrm3@r.postjobfree.com 480-***-****

Summary

Dynamic IT professional with a proven record of excellence in customer service, system administration, and collaborative problem-solving. Proficient in Google collaboration tools and adaptable to emerging technologies. Adept at strategic communication, project management, and navigating complexity.

Experience

Service Navigator THE OHRA CENTER Nonprofit, Medford, OR

May 2023 - Present

- Spearheaded seamless scheduling and support for critical government services, ensuring optimal applicant experiences.

- Cultivated strategic partnerships with external organizations, expanding support for diverse applicant needs.

- Navigate resources for unhoused/low-income individuals, assisting with housing and financial applications.

Program Service Evaluator, Dept. of Economic Security, Phoenix, AZ

April 2017 - July 2020

- Innovated case resolution strategies, optimizing support for unemployed individuals and achieving a remarkable 50% efficiency gain.

- Elevated customer satisfaction through proactive engagement and adept troubleshooting skills.

- Executed process streamlining initiatives, resulting in a notable 50% reduction in time wastage.

- Interviewed applicants for government assistance programs.

Cultural Advisor, The U.S. Army, Afghanistan

February 2011 - April 2016

- Facilitated precision communication for high-stakes meetings by proficiently translating for senior military officials.

- Exercised exceptional leadership, training, and supervision of a 250-member team, fostering heightened efficiency.

- Masterfully translated complex documents from Pashtu to Farsi and English, ensuring seamless understanding.

Education

Bachelor of Science, Balkh University, Afghanistan

Customer Service Management - United Nations Development Programme (UNDP)

IT Foundation Google - Coursera

RH124 and RH134 courses - Udemy

Microsoft Active Directory (Ms AD) and Azure - Microsoft

Management and Leadership - United States Agency for International Development (USAID)

Languages

Proficient: Pashtu, Farsi, Hindi, and English

Key Skills

- Google Suite

- Strategic Project Management

- Effective Communication Strategies

- Analytical Problem-Solving

- Adherence to ITIL Standards

- AZTEK, Hea+, and ServiceNow.

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