Omolayo Ojo

Phone: 773-***-****

Email: adzrge@r.postjobfree.com

Chicago, IL 60620

SUMMARY

Knowledgeable Network Support Engineer with excellent experience in designing, configuring, and supporting network infrastructure. Excellent background in Cisco network switching, routing, and security. Focused on efficiency, issues prevention and timely resolution. Able to manage technical support operations with strong communication between end users and colleagues to maximize success.

Skilled in preventing and detecting security incidents through careful network monitoring and analysis, and adept at delivering strong risk management practices.

SKILLS

LAN/WAN Support. Hardware and software diagnostics. Windows and Linux OS administration. DHCP/DNS/SSL/TCP/IP/SSH/TELNET/Microsoft/LINUX/VPN/VLAN/VTP/Console. Microsoft Office Specialist (MOS) Master. Risk assessments. MS Office proficiency. NAT. OSI Model. Cisco. Juniper. Network configuration. Excellent written and verbal communication. Switching & Routing. Network Troubleshooting. PowerShell/cmd. SIEM, IDS and IPS. Wireshark. SolarWinds. Putty. WinSCP. ServiceNow. Routing Protocols: OSPF, BGP, RIP, EIGRP. Access List. Active Directory. SCCM. Switch. Router. Firewall. Server. Access Point. Ethernet. Wireless. Fiber Optic. Cable management & troubleshooting. Data drops. POTS Lines.

ACCOMPLISHMENT

Saved more than $1,000,000 with Amazon by renegotiating an IT outsourcing contracts, SLA, services, and products – SIL3 Amazon

Assisted in the installation, and configuration of the new Amazon SIL3 building’s network system – SIL3 Amazon.

EXPERIENCE

Network Support Engineer

Chicago, IL

Amazon / Dec 2021 - Present

•Performs network maintenance and system upgrades including service packs, patches, hot fixed, firmware updates, and security configurations.

•Monitors network performance with SolarWinds NPM, and Nagios to ensure network availability and reliability.

•Installs, configures, and supports network computers, servers, routers, switches and firewalls in IDF, and MDF rooms.

•Performs server upgrade, firmware update on network switches, routers, access points, cameras and firewalls.

•Installs Data drops, and POTS Lines in Amazon SIL3 offices and stations, and assigns them to users’ VLAN.

•Led a team of 6 people to successfully migrate Amazon FCNet to Fulfillment Fabric Network in SIL3 site.

•Led a team of 5 people to successfully complete 4 Firewalls migration from Cisco ASA to Juniper SRX in Amazon SIL3 location.

•Performs weekly MDF and IDF audit.

•Assists customers with various types of end-user technical issues via email, live chat, telephone, remote control and in-person.

•Images, installs and troubleshoots Windows, Linux and Android operating systems.

Cyber Security Analyst

Chicago, IL

Wipro LTD/ Nov 2019 to Dec 2021

•Reviewed network traffic logs to identify signs of unauthorized access and underlying network vulnerabilities, explaining breaches and surrounding conditions to client.

•Spoke at staff meetings to promote security awareness, drawing attention to examples of incidents and consequences and showing how to minimize risk of compromise.

•Identified and evaluated potential threats and vulnerabilities.

•Protected secure data files and regulated access.

•Conducted web and systems vulnerability scans and report on remediation progress

•Audited networks and security systems to identify vulnerabilities.

•Designed, implemented and maintained security systems and controls.

Network Support Engineer

Chicago, IL

Blue Cross Blue Shield of Illinois/ April 2017 to Nov 2019

•Installed ethernet and fiber optic cabling and devices to establish, repair and improve network operations.

•Installed and configured new switches, routers, and firewall in IDF and MDF rooms, and removed decommissioned network devices.

•Configured hardware devices and software settings to optimize network performance.

•Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.

•Added and configured network cameras, heat sensors, and printers on Blue Cross’ Corp network.

•Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.

High School Math Teacher

Lagos, Nigeria

Holy Kids High School/ Jan 2014 to Jan 2017

•Taught Algebra, Geometry and Calculus at standard, remedial and advanced levels.

•Instructed students and supported understanding of math concepts.

•Documented student assignments, attendance and test scores in online reporting systems.

•Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.

Play and Learning Instructor

London, London, United Kingdom

Royal Docks Learning and Activity Center/ Feb 2011 to Nov 2013

•Scheduled playground site field trips, special activities and programs.

•Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.

•Supervised individuals on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.

•Assisted with installation of playground equipment safety surfacing to prevent accidents and mishaps.

Network Support Intern

Chicago, IL

University of East London, London UK/ Feb 2012 to March 2013

•Worked with the leadership team to improve wired and wireless network infrastructure, resulting in uptime of 99.99%

•Assisted in the design, set up, and documentation of 14 single and multi-scope networks

•Collaborated as the primary point of contact between the support team and engineering to help identify and troubleshoot 90% of issues.

•Engaged in configuring, updating firmware, assigning NAT entries to Cisco ASA 5500, Juniper SRX 550, Juniper ISG firewall, switches, servers, access points and routers.

•Imaged Windows, and Linux OS, and engaged in software deployment throughout system.

EDUCATION AND TRAINING

Master of Science: Information Technology

University of East London Nov 2013

London, United Kingdom

Bachelor of Science: Physics

Delta State University Nov 2007

Abraka, Delta State, Nigeria

CERTIFICATION

Cisco Certified Network Associate (CCNA)

Certified CompTIA Security+

Certified CySA+

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