Dynamic Project Coordinator with 8 years of experience in project management and Project Manager Professional certified (PMP). Expertise in developing project charters, managing risk logs, and tracking system configuration changes. Proven track record in streamlining communications, implementing risk protocols, and managing project budgets effectively. Eager to leverage these skills and experiences in a challenging Project Manager role.
Budget Creation and Management
Critical Thinking/ Problem- Solving
Customer Service and Relationship Management
Expertise in Microsoft Suites: PowerPoint, Excel, and Word
Knowledge of Windows Office
Strong Organizational and Planning skills
Experience with Agile, Waterfall, Lean Six Sigma Methods
Proficient in Smartsheet
Risk and Issue Management
Stakeholder Communication and Collaboration
Systems Configuration Tracking
Project Coordinator/ Project Management
GEICO Fredericksburg, VA 12/2018- Present
Demonstrated strong communication skills to effectively communicate project objectives, updates, and requirements to cross-functional teams, stakeholders, and senior management.
Utilized Google Suite to manage and organize project tasks, collaborate with team members, and track progress.
Implemented both Waterfall and Agile methodologies to handle projects, ensuring efficient and timely completion while adapting to changing requirements.
Led project teams, fostering a collaborative and motivated environment while providing guidance, support, and resolving any conflicts or issues that arise.
Used Smartsheet as a project management tool to create project plans, timelines, and Gantt charts to track project progress, assign tasks, and monitor deadlines.
Proficiently utilized Microsoft Excel to analyze data, create reports, and make informed decisions based on project metrics.
Created detailed documentation using Microsoft Word docs to capture project requirements, deliverables, and other relevant information.
Direct the planning, provisioning, and management of transport or wave services to ensure smooth and reliable data transport.
Effectively managed project risks identified potential obstacles, and developed mitigation strategies to ensure successful project outcomes.
implementation of projects.
Safeguard objectives and deliverables of the managed services to ensure alignment with projects requirements through Smartsheets.
Demonstrated strong leadership skills by motivating team members, setting clear goals, and fostering a positive work environment to drive success.
Worked with vendors providing managed enterprise services to ensure the successful integration and support of enterprise applications, systems, or infrastructure.
Monitored project budgets, tracked expenses, and ensured projects were delivered within allocated financial constraints.
Conducted regular project status meetings, prepared progress reports, and presented updates to stakeholders and senior management.
IT Customer Engagement Specialist/Project Management Office
GEICO Fredericksburg, VA 06/2016- 12/2018
Assisted Auto and Home Project Management Team in developing project charters, maintaining support documentations, quality metrics, and managing risk and issue logs.
Tracked systems configuration changes throughout the life cycle of multiple projects using Smartsheet.
Actively stayed informed about clients' projects, ensuring preparedness to address client and company department inquiries.
Maintained a high level of customer service and fostered strong customer relations throughout the project lifecycle.
Successfully created and managed budgets for auto service projects, ensuring adherence to financial constraints.
Proactively alerted the Account Executive of any budget deviations or issues to maintain financial oversight and mitigate risks.
Collaborated cross-functionally with developers, DevOps, and architects to effectively resolve client services upgrades for DuckCreek.
Worked in conjunction with the Change Configuration Board to provide regular updates to the Project Management team.
Organized and led weekly meetings, delivering comprehensive project updates to stakeholders using Microsoft Excel charts, graphs, and pivot tables, as well as Microsoft Word and PowerPoint.
Claims, Service and Sales Auto Insurance Agent
GEICO Fredericksburg, VA 02/2015 – 06/2016
Obtained and maintained an Insurance Adjuster License to write and service auto insurance claims from 06/2022 to present.
Answered an average of 50- 80 incoming calls per day through Cisco Finesse and Webex systems.
Created new auto claims using the system ATLAS.
Communicated with insureds, claimants, agents, attorneys, physicians, vendors, and witnesses using Outlook emails and Adobe.
Investigate, evaluate and resolve first- and third-party claims, in addition to bodily injury and litigated claims.
Completed assignments such as responding to internet inquiries and claims requests timely in between taking incoming calls.
Handled 50- 100 daily tasks/ assignments.
Obtained and maintained an Insurance Producer License to write and service insurance policies from 02/2015- 06/2022.
Make sales (licensed) of auto insurance and other personal lines of insurance products while providing extraordinary customer service.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe by using.
Welcome Back Survey (06/2021) - Enhancing Policy Retention through Call Flow Survey Initiative. Implement a call flow survey that would gather feedback from policyholders during their initial months of coverage, allowing us to identify areas of improvement and take proactive measures to increase policy retention rates.
Manual Process and Workarounds (12/2022) - Automation of Manual Processes in Commercial Services and Commercial Underwriting. To identify all manual tasks, eliminate redundant workarounds, and implement streamlined, technology-driven solutions to enhance productivity, accuracy, and customer service.
CA Territory Fixes (01/2023) - Assessing Total Impacts of Potentially Wrong Territories in DriveEasy Application. Identify policies that might have been assigned to the wrong territories and evaluate the extent of the impact on premiums, risk assessments, and overall business operations.
Project Management Professional (PMP) (08/2023)
Lean Six Sigma Certification (10/2022)
Google Project Management: Professional Certificate (06/2021)
PMI Authorized On-demand PMP Exam Prep
Google IT (2020-2023)
Support Professional Certificate
Data Analyst Certificate
SQL & Python Certificate
Microsoft SQL Server & Python (07/2022)
AZ-900 *Testing October 2023
Licensed Insurance Adjuster in all states excluding: NJ and AZ *expires 02/2025
George Mason University
B.S. Information Technology Expected completion 2024
Brooke Point High School (Stafford, VA)