Technical Support Customer Service

Patrick Mwangi. Email:*******.*******@*******.*** Phone: 301-***-****.

Professional Summary:

As an accomplished IT support specialist with over 10 years of experience, I possess extensive knowledge, proficiency, and expertise in User Support, Backup and recovery, Security Implementation, Monitoring and tuning, Migration, Cloning, Creating IT tickets, and providing excellent customer service. Adept in an assortment of technologies, including Microsoft software, Dell, HP Servers, desktops, switches, and antiviruses from different vendors, I have consistently delivered results and exceeded expectations. I am a motivated learner who gracefully and successfully manages multiple priorities and performs exceptionally well under pressure.

Areas of Expertise:

•Backup & Recovery

•Workflow Planning

•Technical Support

•Upgrades & Migration

•LAN/WAN Administration Configuration

•Domain Management and AD

•Performance Monitoring & Tuning

•Systems Installation & Configuration

•Security Solutions

•Patches & Update

Professional Experience:

Thermofisher Scientific Oct 2021 to current

Process orders for clients

Run the print and apply department

Diagnose industrial printers in case of faults

Ensure the sensors are working correctly to ensure the right shipping label is printed

Field Nation To Current

Work as an independent contractor with Field Nation where I have:

Worked with NCR on their POS, setting up new devices and diagnosing through their technician's guidance

Worked with PNC bank PC Refresh, Reimaging, and reinstallation on their branches in Maryland and Virginia states

Walmart Inc. Nov 2018 – August 2019

Provided technical support as a Walmart Back-office assistance

Crescentech Ltd Nairobi Kenya July 2010 – August 2018

Identified hardware and software solutions

Troubleshoot technical issues

Diagnosed and repaired faults

Resolved network issues

Installed and configured hardware and software

Provided timely and accurate customer feedback

Followed up with clients to ensure the problem is resolved

Replaced or repaired the necessary parts

Supported the roll-out of new applications

Provided support in the form of procedural documentation

Managed multiple cases at one time

Tested and evaluated modern technologies

Conducted electrical safety checks on equipment

Education & Certifications:

Diploma in Computer Engineering at Kenya Institute of Professional Studies

Microsoft Certified IT Professional

Oracle Autonomous Database Specialist

Currently enrolled in Frederick Community College, majoring in Computer Cyber Security

I am excited to bring my expertise, skills, and experience to a new opportunity where I can make a significant contribution to the growth and success of an organization. Please contact me via email or phone to discuss my qualifications further.

Contact this candidate