Business Development Analyst

PRATYUSH DHAKAD

adzqvu@r.postjobfree.com 424-***-**** Worcester, MA www.linkedin.com/in/pratyushdhakad 102, Merrick St #2, Worcester, MA - 01609

Motivated Business Analyst specializing in Operations and Supply Chain with a background in Marketing and Customer Handling, seeking opportunities to apply knowledge and gain hands-on experience in the field. Eager to contribute to data- driven decision-making and drive business success. EDUCATION

Worcester Polytechnic Institute (WPI), M.S., Operations and Supply Chain Analytics May 2025 Relevant Coursework: Operations Management, Risk Management and Decision Making, Modeling and Optimizing Processes Rajiv Gandhi Proudyogiki Vishwavidyalaya, B.S., Civil Engineering May 2019 Key Skills: Data Analysis SAS Excel SQL Tableau Strategy Development Market Analysis ChatGPT PROFESSIONAL EXPERIENCE

WPI, Worcester, MA - Research Assistant, Prof. Sharon Johnson August 2023 – Present

• Over 80% proficiency in Arena simulation software, particularly for healthcare applications

• Analyzing and synthesizing over 100 qualitative physician interviews using an integrated electronic health record system

• Supporting ongoing suicide screening and intervention simulation with result presentation and visualization

• Conducting qualitative research to explore barriers and sustainability in Lean Implementation within the healthcare HomeAbroad Inc., USA - Sr. Analyst (Content Development) January 2023 – July 2023

• Leveraged advanced analytics and data manipulation techniques to optimize pricing strategies, and enhancing market reach

• Conducted statistical analysis on real estate datasets, uncovering valuable insights, driven tailored content writing strategies

• Collaborated with 3 cross-functional teams to develop content that resonates with target audiences, boosting engagement

• Utilized SAS and Excel to analyze customer behavior, tailoring over 50 content to align with their needs and preferences Pouring Pounds, Gurugram, In – Business Analyst (Customer Handling) May 2022 – December 2022

• Achieved a 17% reduction in average handling time for customer queries by implementing streamlined processes

• Increased customer satisfaction by 15% through proactive identification and resolution of customer pain points

• Led the successful launch of a chatbot system, identified bottlenecks, resulting in a 30% reduction in chat response times

• Collaborated with marketing for targeted campaigns, resulting in 20% boost in customer engagement via behavior analysis

• In-depth data analysis to identify cross-selling opportunities, leading to a 10% increase in revenue from existing customers Think & Learn Pvt. Ltd., Bengaluru, In – Business Development Associate (Sales) April 2021 – May 2022

• Demonstrated expertise in utilizing data analytics tools such as Excel, SQL, etc., to strategize and reach 2x sales targets

• Used SAS, Excel to analyze customer behavior; optimizing warehouse management systems for efficient material handling

• Took initiative to lead a project, training team members in the utilization of LeadSquared CRM software – used PowerPoint

• Utilized historical sales data and market trends to forecast monthly/weekly revenue facilitating achievement of sales targets Parama Education Pvt. Ltd., Indore, In – Business Development Associate November 2019 – January 2021

• Conducted 11 seminars to convert attendees into satisfied customers through direct selling techniques

• Developed and implemented 7 sales training modules for new joiners, contributing to their rapid onboarding and success

• Successfully implemented fleet management solutions, resulting in a 20% improvement in internal operations and a more efficient daily employee transportation process

Volunteer Work: Robin Hood Army - Worked towards a hunger-free India by distributing surplus food to those in need Created awareness about career prospects for underprivileged children, Worked for COVID-19 Hospital Bed Accommodation

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