Customer Service Representative
Resume:
Susan Mullikin
Customer Service Representative
Houston, TX 77069
*************@*****.***
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Professional dedicated to effective team management and customer satisfaction. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
American Express - Houston, TX
January 2017 to Present
Over 10 years of customer service with an innate ability to connect with customers. America Express has given me the opportunity to build on brand loyalty .My years of experience would make a comfortable transition to your team
Supervisor Assistant - M.D
McDonald Company, Inc - Dallas, TX
September 2015 to December 2016
* Head of escorting employees into secured construction areas.
* Coordinator for contractors to finish projects by deadline. Flight Attendant
ExpressJet Airline - Atlanta, GA
May 2006 to September 2013
* Assisted passengers with airline travel, provided care for passengers who required special assistance and directed and assisted passengers in the event of an emergency.
* Completed company required paperwork in a timely and efficient manner, as well as inspected all medical equipment for compliance.
Charter Flight Attendant
Champion Air - Dallas, TX
May 2002 to May 2006
* Managed all aspects of charter flights for domestic and international travel.
* Prepared pre-departure catering, menu planning and destination travel arrangements.
* Worked with high profile clients, including the San Antonio Spurs, NASCAR team members and military. Aesthetician and Stylist
Paulette's Day Spa - Longview, TX
January 2001 to September 2003
* Performed a variety of cosmetology services, including hair cuts/color/style, skin care treatments, massages and manicures/pedicures.
* Assisted with record keeping, organized office files and maintained supply inventory. Flight Attendant
Legend Airline - Dallas, TX
January 2000 to December 2000
Assisted business class customers with high-end catering arrangements, pre-flight meal preparations and destination arrangements.
Education
Certificate of Achievement in Cosmetology
Pasadena City College - Pasadena, CA
Certification of Achievement in Fashion Marketing
Ms. Wade's School of Merchandising - Longview, TX
High school diploma or GED
Skills
• customer service (10+ years)
• Excel. (2 years)
• excellent written (4 years)
• RECEPTIONIST (2 years)
• RETAIL SALES (5 years)
• Sales
• CRM
• Word
• Leadership
• Live chat
• Typing
Certifications and Licenses
Cosmetology
July 2017 to July 2019
i have kept my license current and still practice
Additional Information
Skills
Exceptional interpersonal communication, excellent time management, effective problem solver, adherence to high customer service standards, customer-focused, excellent written and oral communication, trustworthy, reliable, dedicated, effective workflow management and proficient in Microsoft Outlook, Office and Excel.
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