Technical Support Engineer
Resume:
ARPITA HIRLEKAR
E-mail – ****************@*****.*********:*************@*******.***
https//linkedin.com/in/arpitahirlekar
Technical Support Engineer
Skills
Office 365. MySQL. Linux. Software Testing. Figma. Technical Documentation. Java
WORK HISTORY
1 K Data Science Solutions Private Limited
From- 03/2022 to still working
EXPERIENCE
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Served as primary point of contact for support relating to owned solutions and products.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Explained technical information in clear terms to promote better understanding for non-technical users.
Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Designed tailored engineering solutions for customers based upon key requirements.
Communicated with stakeholders to share critical technical information and deliver project updates.
Provided guidance on installing and integrating new hardware components and software to remote clients.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Delivered Tier-3 support and SME input to internal and external customers.
Performed root cause analysis of reported issues to enact corrections.
Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Provided guidance on installing and integrating new hardware components and software to remote clients.
Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Explained technical information in clear terms to promote better understanding for non-technical users.
Designed tailored engineering solutions for customers based upon key requirements.
Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
2 Gigmo Solutions Private limited
From- 06/2021 to 03/2022
EXPERIENCE
To provide technical support services to Microsoft customers all over the world
To follow incident process management requirements and tool provided
To share detailed daily incident reports to technical head or team manager.
To attend traing sessions as and when required.to attend process
Management meetings as and when required.
Most calls were from customers from US and CANADA.
Most of the cases were related to Microsoft exchange.
EDUCATION
Bachelor Of Engineering. Computer engineering
( Mumbai University )
A.P. Shah Institute of Technology,
Thane. Maharashtra, India.
University of Mumbai
H.S.C.
Smt. Sulochanadevi Singhania School
I.C.S.E.
Mumbai, Maharashtra
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