Judy Victorian

Customer Care Specialist

Houston, Texas

**** ****** ******* **** *** 421

Spring, TX 77388

adzqgs@r.postjobfree.com

832-***-**** (mobile)

SUMMARY

Talented and accomplished business professional with a strong experience in sales, customer service, and training. Outstanding presentation and leadership skills. Computer literate (Microsoft Office Products, Word, Excel, PowerPoint, Windows 7 and Apple Operating Systems) Objective: My goal is to become associated with a company where I can utilize my skills and gain further experience, while enhancing the company’s productivity and reputation. WORK EXPERIENCE

Customer Care Specialist

Alight Solutions, The Woodlands, TX

Mar 2018 – Sep 2018

- Answered incoming calls regarding health and welfare benefits in a prompt professional manner while meeting and exceeding performance standards (average availability, talk time and call volume)- Extended quality service to clients by providing knowledgeable coverage information and assisting with additional inquiries

- Knowledgable about health benefits regarding health plans and how they function- Initiated claims and provided subsequent status information- Composed well written responses to customer inquiries

- Managed multiple softwares in order to assist the customer in a timely manner Customer Care Specialist

Randstad, The Woodlands, TX

Nov 2016 – Mar 2018

- Answered incoming calls regarding health and welfare benefits in a prompt professional manner while meeting and exceeding performance standards (average availability, talk time and call volume)- Extended quality service to clients by providing knowledgeable coverage information and assisting with additional inquiries

- Knowledgable about health benefits regarding health plans and how they function- Initiated claims and provided subsequent status information- Composed well written responses to customer inquiries

- Managed multiple softwares in order to assist the customer in a timely manner Customer Care Assistant

Xerox, Houston, TX

Aug 2015 – Nov 2016

- Ability to navigate through multiple computer applications with speed and accuracy

- Provided troubleshooting assistance to customers

- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals

- Maintained a high level of customer service/professionalism to a wide range of customers

- Recommend products that best suits the customer

Inside Sales Representative

Renewal By Anderson, Houston, TX

Sep 2012 – Jun 2015

- Used product knowledge to convert both inbound and outbound phone calls into sales appointments

- Acted as the “voice of RbA”; communicated to all team members, customers and prospective customers respectfully and tactfully

- Fulfilled activity plan and appointment conversion goals within stated guidelines

- Communicated using the company-prescribed appointment-setting methodology

- Obtained and inputted all essential homeowner information correctly including names, address, phone number(s), email address and secondary contact Sales Assosciate

JC Penny, Houston, TX

Nov 2011 – Jun 2014

- Provided exceptional customer service to hundreds of store patrons that come in every day

- Greeted customers, assisted guests with finding merchandise, stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies Long Term Substitute Teacher

Aldine ISD, Houston, TX

Aug 2003 – Nov 2009

- Delivered student instruction through lectures and demonstrations.

- Utilized appropriate audiovisual aids to supplement oral instruction.Prepared course of study and course objectives in accordance with curriculum guidelines.

- Assigned and corrected homework assignments.

- Administered and graded tests recorded results and calculated grades accordingly.

- Kept parents informed of student progress on a regular basis. EDUCATION

BA of Health/Psychology

Prairie View A&M, Prairie View, TX

1998 – 2002

Recognitions:

Dean of Honors; Spring 2002, Chi Sigma Iota Honors Society Fall 2004 and Spring 2005, Prairie View A&M University

MA Counseling

Prairie View A&M, Prairie View, TX

2003 – 2005

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