MARUIS OLISAY WADOU PETGANG

Dunstable LU*

adzq9k@r.postjobfree.com

+44-747*******

• 5 years of total work experience

• Strong interpersonal skills

• Positive attitude and adaptable to change

• Excellent written and verbal communication skills

• Languages – French (Native) and English (read, write and speak)

• Work experience in the fashion and IT industry

Work Experience

Customer Service Assistant Manager

Leboncoin - Paris

January 2022 to April 2023

• Provided support to all customer queries in French via channels like live chat, emails, phone

• Manage the report on KPIs like total tickets, volume per channel, average handle time, first contact resolution, top performing agents using excel dashboard

• Manage and analyse customer feedbacks using Trustpilot.

• Development of new policies and procedures for better organizational benefits like GDPR. Customer Service Agent

Leboncoin - Paris

March 2019 to January 2022

o Assisted all customers via phone, digital communication o Raising support tickets to enable tracking and resolution of customer request via Jira o Assisting customers with registration and account creation o Escalating inquiries to the appropriate team when necessary o Passing customer feedback onto the sales team to improve company’s offering Education

A Level in Mathematics

College de Paris - Paris

April 2019 to June 2020

Skills

• Microsoft Excel (4 years)