Customer Service Assistant Manager
Resume:
MARUIS OLISAY WADOU PETGANG
Dunstable LU*
************@*****.***
• 5 years of total work experience
• Strong interpersonal skills
• Positive attitude and adaptable to change
• Excellent written and verbal communication skills
• Languages – French (Native) and English (read, write and speak)
• Work experience in the fashion and IT industry
Work Experience
Customer Service Assistant Manager
Leboncoin - Paris
January 2022 to April 2023
• Provided support to all customer queries in French via channels like live chat, emails, phone
• Manage the report on KPIs like total tickets, volume per channel, average handle time, first contact resolution, top performing agents using excel dashboard
• Manage and analyse customer feedbacks using Trustpilot.
• Development of new policies and procedures for better organizational benefits like GDPR. Customer Service Agent
Leboncoin - Paris
March 2019 to January 2022
o Assisted all customers via phone, digital communication o Raising support tickets to enable tracking and resolution of customer request via Jira o Assisting customers with registration and account creation o Escalating inquiries to the appropriate team when necessary o Passing customer feedback onto the sales team to improve company’s offering Education
A Level in Mathematics
College de Paris - Paris
April 2019 to June 2020
Skills
• Microsoft Excel (4 years)
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