Jodi Rowe
Hemet, CA *****
adzq8s@r.postjobfree.com
Work Experience
Customer Service Representative
Spectrum Cable Communications, Inc - Ontario, CA
October 2021 to Present
Assist customers with resetting their internet, setting up a tech appointment if need be. Heavy phones, data entry, great customer service.
Security Officer (Full-time)
Securitas - Temecula, CA
June 2018 to October 2018
Security Guard:
As a security guard, responsible for protecting million dollar property. Taking phone calls, working with multiple employees.
Customer service. Need to get renewed.
Call Center Representative (Seasonal)
Advantmed LLC
January 2018 to May 2018
Handled the day to day verification and follow up calls to the providers. Excellent customer service. Made sure the calls
were returned in a timely manner. This was a remote temp job. Customer Service Telemarketer
Aims Auto Insurance - Hemet, CA
June 2017 to April 2018
Telemarketing for insurance, multi tasking, heavy phones greeting customers and potential customers. Setting up appointments, follow up on clients. Bonus for every client that purchased auto insurance. Data entry customer information
90 percent accuracy.
Assistant Office Manager/ Secretary
Air Concepts Heating and Air Conditioning - Placentia, CA October 2012 to October 2015
• Answered phones, made phone calls, and scheduled techs for jobs.
• Managed payroll and performed data entry.
• Upheld professional attitude, service excellence, and a high level of customer satisfaction. Telemarketing
Customer Service
Billing Specialist
Inland Healthcare group - Redlands, CA
January 2010 to May 2011
I worked on 10 to 15 batches a shift. Worked with CMS 1450 and CMS 1500, worked with most insurance companies. Did
pm160s for IEHP and Medi cal. HIPPA compliant, I was a temp to start and got promoted a month later. Collection on highest past due accounts first, then worked on setting up payment arrangements. Lots Of customer service, would have
stayed, but I moved to TN for love. Next gen and Medi soft. Coding Specialist
Quality Medical - Rancho Cucamonga, CA
February 2006 to January 2010
Coded claims part time, was my brothers company out of business ICD-9. 300 claims a month. If the code was not in book
looked on line
Education
Ultimate Medical Academy
March 2016 to June 2017
High school diploma or GED
Associate's degree
Skills
• Front desk
• Documentation review
• Customer service
• Time management
• Financial services
• Phone etiquette
• Medical billing
• Forklift
• ICD coding
• CPT coding
• EMR systems
• ICD-10
• Medical terminology
• Insurance verification
• ICD-9
• Medical coding
• HIPAA
• Medicare
• Leadership
• Security
• Research
• Operating systems
• Typing
• Bank Secrecy Act
• Data collection
• Assembly
• Computer literacy
• Analysis skills
• Call Center
• CSR
• Software troubleshooting
• Multi-line phone systems
• Windows
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
Certifications and Licenses
Guard Card