Customer Service Store Manager
Resume:
Dear Hiring Manager,
EDUCATION & TRAINING
Ashley Williams
HIGHLY EXPERIENCED BUSINESS MANAGEMENT CANDIDATE
Dedicated Business major that has established excellent verbal and written communication skills and customer service skills with the ability to multi-task and work in a fast-pace environment. Excels at prioritizing, organizing, and following through to achieve company goals and its mission. Seeking a role where I am to utilize my management skills to contribute to organizational success.
MY PERSONAL PROFILE
Contact Number: 318-***-****
Email: ***************@*****.***
Home Address: Baton Rouge, LA 70816
HOW TO REACH ME
BATON ROUGE COMMUNITY COLLEGE — BATON ROUGE, LA —
2018 - PRESENT —MAJOR — BUSINESS
SKILLS
Customer Service
Managment
Microsoft Office
Communication Skills
Leadership Skills
Clerical Skills
Flexibility
Conflict management
Team Player
Organizational Skills
Fast Learner
Decision Making Abilities
Successfully increased the company’s sales activities spanning per week sales. Employed customer service efficacy plans, which proved invaluable in raising customer satisfaction scores. Introduced the concept of “daily quick connect meetings,” which brought about both employee and customer recognition with high efficacy.
Expanded customer base by 55% within the first three months by employing exceptional customer orientation and sales push techniques.
I am writing in reference to your management opening. I have had numerous of roles in retail management that has prepared me to excel in this role.
I have directly trained a large number of new employees and have shown myself capable of motivating and organizing my team to restock and decorate our store in a very short time. I maintain friendly relationships with all team members and upper-management and corporate alike, and am often complimented for my friendly and helpful demeanor. Some of my achievements include :
Based on my experience and strong commitment to go above and beyond in the industry, I'm confident I can deliver amazing sale results for your organization, drawing on my strengths and career achievements. My resume is enclosed, and I look forward to speaking with you soon. Thank you for your time and consideration. Kind Regards,
Ashley Wiilliams
Co-Store Manager
Assistant Manager
Maintains high level of customer focus.
Meet and exceeds sales goals.
Analyzes store metrics to improve store performance. Coach and motivates team to inspire top performance. Enhances brand loyalty by empowering store staff to offer a personable customer experience. Maintains adherence to all company policies and procedures. Ensures proper execution all of visual directives and initiatives. Manages team of Processing Assistants and Loan Processors. Exceeds standard sales goals with proven efficient sales techniques. Uses communication and technical skills to move loans through the process. Assists customers/brokers,offering timely responses to questions and excellent customer service. Reviews and audit files for compliance.
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JIMMY JAZZ 12/2019 -PRESENT
SPEEDY CASH 2/2019-12/2019
PREVIOUS WORK
EDUCATION & TRAINING
Ashley Williams
HIGHLY EXPERIENCED BUSINESS MANAGEMENT CANDIDATE
Dedicated Business major that has established excellent verbal and written communication skills and customer service skills with the ability to multi-task and work in a fast-pace environment. Excels at prioritizing, organizing, and following through to achieve company goals and its mission. Seeking a role where I am to utilize my management skills to contribute to organizational success.
MY PERSONAL PROFILE
Contact Number: 318-***-****
Email: ***************@*****.***
Home Address: Baton Rouge, LA 70816
HOW TO REACH ME
Store Manager
LIDS SPORTING GROUP JULY 2014-OCT 2018
Responsible for achieving sales and other store financial goals. Analyze and understand financial goals/reports and track both individual and store results. Interview, hire, and train sales staff according to Company guidelines. Supervise sales teammates engaged in customer sales, engraving, inventory and reconciling cash and sales receipts. Utilizes Company selling techniques such as add-on sales and describes engraving information to customers to enhance salesmanship and reach store and individual sales goals. Creates a retail store environment that ensures great customer service. Resolves all customer complaints.
BATON ROUGE COMMUNITY COLLEGE — BATON ROUGE, LA —
2018 - PRESENT —MAJOR — BUSINESS
SKILLS
Customer Service
Managment
Microsoft Office
Communication Skills
Leadership Skills
Clerical Skills
Flexibility
Conflict management
Team Player
Organizational Skills
Fast Learner
Decision Making Abilities
Produces sales gains, by providing customer service. Meets or Exceeds Company Objectives in all measurable areas of the business. Provides consistent assessment of each associate’s sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives. Maintains strong product knowledge for use in selling, merchandising, and giving feedback as requested. Prepares store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company. Recruits, develops, and trains store personnel to achieve Operations Objectives as well as adhere to Operational policies and guidelines. Administers the progressive steps of discipline.
Demonstrates strong interpersonal skills and the ability to communicate verbally in a clear and professional manner. General Manager
THINGS REMBERED 11/2018-1/2019
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