RESUME OF MICHAEL A. LEHMAN adzq56@r.postjobfree.com Mobile: 562-***-****

SUMMARY

●An experienced Scrum Master and Project Manager that helps teams deliver business value.

●Certified ScrumMaster (CSM) - Scrum Alliance with 10+ years’ experience in software delivery in an Agile Scrum development environment with multiple scrum teams with onshore and offshore delivery teams. Experience in using Scaled Agile Framework(SAFe)

●Facilitate Agile Scrum Ceremonies: Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Backlog Refinement. Responsible for removing impediments to the Team’s progress. Coach and mentor teams in agile values and practices.

●Work with teams to create and maintain the product and sprint backlog and burndown charts.

●Subject Matter Expert in use JIRA and Rally software. Coach, train and mentor and coach new scrum masters

●Coach teams on agile best practices, always looking for ways to improve productivity and delivery.

●Responsible for leading multiple Scrum and Kanban teams of business analysts, software developers and quality assurance test engineers to produce high quality software applications. Skilled in collaborating with team members located remotely.

●Experienced working with teams in full software development life cycle with project delivery with Accounting, Audit, IVE, Legal, Healthcare, Insurance, Imaging, Payroll, Human Resources, and Tax applications

●Skills in leadership, communications, team building, interpersonal relations, Software Development Life Cycle (SDLC), offshore resource management and deployment management. Experienced with change management, risk assessment/mitigation, and managing third-party vendors.

TECHNICAL SKILLS

JIRA, JIRA Align, Confluence, TFS, Rally, Microsoft Teams, Windows, Word, Excel, PowerPoint, Outlook, Project, SharePoint, Certified Scrum Master (CSM – Scrum Alliance), WebEx, Zoom, Scrum Master, Project Management

EXPERIENCE

Ascendion (formerly Collabera) September 2022 to present.

Client: Centene

Scrum Master

Responsibilities:

Scrum Master to a scrum team migrating to Amazon Connect(Cloud Contact Center) from legacy IVR applications for multiple lines of business.

Facilitate Daily Scrum, Sprint Planning, Sprint Retrospectives, Sprint Demo/Reviews, and Backlog Refinement

Participate and contribute to Scrum of Scrums and ART Sync discussions.

Provide coaching and mentoring on use of JIRA and Scrum

Review and ensure the accuracy and integrity of data in JIRA for the Scrum Team

Provide project and team information team to the Project Management and leadership team.

Facilitate and participate in PI planning for Scrum team

Digital Intelligence Systems (DISYS) September 2021 to September 2022

Client: Blue Cross of Idaho

Scrum Master

Responsibilities:

●Scrum Master for multiple Scrum teams supporting Blue Cross of Idaho applications teams. Teams supported Web Portals for Provider, Member, Employer and Broker applications

●Facilitate Daily Scrum, Sprint Planning, Sprint Retrospectives, Sprint Reviews, and Backlog Refinement

●Part of the Agile Community of Practice teams to discuss Agile practices, processes and standards.

●Coached and mentored team members on Scrum

●Teams supported moving applications to Auth0, AWS, SQL Server. Teams provided support for production support issues and stakeholder requests for changes and enhancements.

Molina Healthcare July 2020 to September 2021

Project Manager

Responsibilities:

●Provide project management to a team migrating hundreds of reports using a Microsoft SQL Server database to a Cloudera Hadoop Data Lake platform using Hue, Toad, and Impala. Also converting SSRS and Power BI to the Data Lake platform.

●Responsible for creating, updating, monitoring, and reporting on User Stories, ang Bug tickets using JIRA and Excel

●Facilitated Daily Team meeting for the Data Lake migration project

●Wrote and provided weekly project status reports

●Coordinated with other teams for dependencies and escalation of bug tickets

●Tracked the migration status for over 500 reports progress to migration to the Data Lake platform

Pyramid Consulting - Client: MUFG Union Bank May 2019 to June 2020

SCRUM MASTER - Contractor

Responsibilities:

●Scrum Master for Scrum responsible for development, testing and deployment for Salesforce Service Cloud.

●Salesforce Service Cloud used by the Transaction Banking customer service team to support their commercial and wholesale customers

●Facilitate Daily Scrum, Sprint Planning, Sprint Retrospectives, Sprint Reviews, and User Story refinement

●Coached and mentored team members on Scrum and Agile practices

●Provided information for status reporting for stakeholders

●Supported the Product Owner, Program manager and scrum team in building, maintaining the product backlog

●Responsible in the use of JIRA and Confluence to support the team’s work.

●Responsible for creating change tickets and getting all the necessary approvals for Production Deploymen

Randstad USA - Client: Optum (United Health Care) June 2018 to February 2019

SCRUM MASTER - Contractor

Responsibilities:

●Scrum Master for multiple Scrum and Kanban teams located onshore and offshore

●Facilitate Daily Scrum, Sprint Planning, Sprint Retrospectives, Sprint Reviews, and User Story refinement

●Coached and mentored team members on Scrum and Kanban

●Teams supported development and testing of applications to support the Optum Rx Pharmacy Services business. These include Imaging applications utilizing FileNet, Documentum, Captiva. Teams also built testing automation for Regression and Performance testing for their IRIS applications.

●Presented and reviewed with teams the Burn Down Charts, Velocity Charts, and Capacity Planning

●Provided status reporting for stakeholders

●Supported the Product Owner in building, maintaining the product backlog

●Trained other Scrum Master in using the CA Agile Central (Rally) Agile Project tool software.

Insight Global - Client: Optum (United Health Care) December 2015 to October 2017

SCRUM MASTER - Contractor

Responsibilities:

●Scrum Master using Scaled Agile Framework(SAFe)

●Scrum Master for multiple scrum teams located onshore and offshore

●Facilitate Daily Scrum, Program Increment/Sprint Planning, Sprint Retrospectives, Sprint Reviews, and User Story refinement

●Coached and mentored team members on Scrum, SAFe process

●Large scale development of a document tracking application for Health Insurance

●Presented and reviewed with teams the Burn Down Charts, Velocity Charts, and Capacity Planning

●Performed interim role as Release Train Engineer.

Wolters Kluwer(CCH)

January 2015 - June 2015 (Employee)

January 2011 – December 2014 (Contractor -iSpace)

PROJECT MANAGER/SCRUM MASTER

Responsibilities:

●Project Manager/ScrumMaster

●Facilitate Backlog User Story Refinement, Sprint Planning, Daily Standup, Sprint Reviews(Demos), Scrum of Scrums and Sprint Retrospectives for multiple scrum teams

●Led projects to upgrade/enhance Engagement and Knowledge Coach Products to new releases for Accounting, Audit and Tax customers,

●Provided weekly project status and metrics to management teams

●Project management role for development and delivery of Browser Search Add on for Tax Research. This product won numerous industry awards. IntelliConnect Browser Search

●Project Manager/ScrumMaster to multiple scrum teams

●Participated as part of a team to create KPI metric reports to the management team on the productivity of the scrum teams

●Led a project to transform the Engagement product to Office 64-bit support with conversion to a .Net platform

Volt - Client: AmerisourceBergen July 2009 – October 2010

PROJECT MANAGER

Responsibilities:

●Provided services to AmerisourceBergen as a Subject Matter Expert and Project Manager

●Led project to offshore application team and provide knowledge transfer and support to offshore team based in India

●Coordinated effort for software installation for AmerisourceBergen’s internal audit ACL Audit Exchange Application software.

●Responsible for project communications between software vendor ACL, IBM, AmerisourceBergen Information Technology, and internal audit departments.

●Responsible for mapping legacy data to SAP for mission critical Keystone interface files between Legacy applications and SAP.

●Supported research, analysis, and documentation effort for these interfaces.

●Participated in data validation/testing within SAP screens/tables of legacy data converted to SAP.

●Led project to upgrade AmerisourceBergen’s Kronos timekeeping application to current release with Web frontend features.

●Responsible for the project planning, project tracking, project status, issue tracking/resolution, deployment plan, project calls and vendor communications with Kronos software vendor and AmerisourceBergen team.

●Completed server and storage hardware requirements and installation.

●Identified all security and access requirements and insured this was in place prior to vendor installation dates.

●Responsible for project communications between software vendor ACL, IBM, AmerisourceBergen Information Technology, and internal audit departments.

IBM Global Services - Client: AmerisourceBergen July 2005 – July 2009

PROJECT MANAGER

Responsibilities:

●Provided services to AmerisourceBergen as a Project Manager and Subject Manager Expert.

●Managed offshore resources in large development effort to support a project with a high ROI for outsourcing product returns to suppliers with data interfaces back into existing applications.

●Coordinated and led 6-month effort for knowledge transfer from onshore application team to an offshore team in India with developing project plan, supporting documentation and tracking to cutover.

●Worked as a part of a project team and performed a project management role to support major application changes by offshore team to support a major new customer requested changes to support invoice review and approval for payment.

●Provided 24/7 on call support to offshore technical team and onshore end users.

●Directed, coordinated, and managed several hundred project and production support requests from analysis/design through deployment with offshore technical team in India. Projects included applications in tax reporting, invoice history, general ledger, fixed assets, internal audit, accounts payable, treasury and customer electronic invoicing.

●Ensured compliance for project tracking, change management, SAS70 and SOX audits. Projects sizes ranged from multi-year and multi-month projects.

●Responsible for project estimates, project plans, tracking, status, and deployments.

AmerisourceBergen (Formerly Bergen Brunswig) July 1987 – July 2005

Project Manager

Responsibilities:

●Performed roles as a Project Manager, Application Manager, Project Lead and Application Developer.

●Responsible for project plans, status reporting, tracking, budget, resourcing, reviews, deployment, and production application support with 24/7 365 on call support.

●Involved in project management and Application Manager for application team that developed and supported software for corporate, financial, payroll/HR, tax, treasury, security services and legal and customer invoice history major projects including Y2K, customer invoice history consolidation for 2 years of data for 22 distribution centers with several hundred million rows of data.

●Involved in conversion for several company mergers for Payroll/HR and General Ledger applications.

●Performed project management support for numerous software upgrades and several hundred project and support requests.

CERTIFICATIONS

CSM – Certified ScrumMaster by Scrum Alliance

AFFILIATIONS

●Project Management Institute (PMI) member

●Scrum Alliance member – Certified Scrum Master

ohttps://www.scrumalliance.org/community/profile/mlehman5

●LinkedIn Profile

ohttps://www.linkedin.com/in/mike-lehman-csm-17318010/

EDUCATION

●Certified Scrum Master training – Scott Dunn, CST, PMP - Rocket Nine Solutions

●Associate of Arts in Business, Long Beach City College, Long Beach, CA

●Associate of Science in Computer Programming, Control Data Institute, Anaheim, CA

●Project Management Mentors - C Management

●PMP -The Project Management PrepCast - OSP International LLC

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