Luis A. Valdivia Jr

Apache Junction, AZ ***** 480-***-**** adzq4r@r.postjobfree.com

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Skills

●Microsoft Office Expertise

●Customer Support

●Upselling and Cross-Selling

●Bilingual Spanish and English

●Client Account Management

●Teamwork and Collaboration

●Time Management

●Reliable and Punctual

●Strong Problem Solver

●Attention to Detail

Experience

CONSTRUCTION ASSISTANT 09/2021 - Current

RLD Metal Components - Gilbert, AZ

●Communicated effectively with clients, contractors, architects, engineers..

●Resolved customer complaints related to construction matters promptly.

●Maintained accurate records and prepared cost and inventory reports.

●Updated existing customer and account information in the databases.

●Organized construction equipment and supplies for job sites.

GREENSKEEPER 10/2019 - 01/2021

Superstition Mountain Golf and Country Club - Gold Canyon, AZ

●Trained new employees on proper safety protocols when operating power tools or machinery.

●Provided customer service support to members and guests at the driving range, putting green, and golf course.

●Operated point-of-sale systems to process payments from customers for greens fees, cart rentals, lessons, and other services.

●Collaborated with irrigation personnel to ensure proper watering schedules were followed.

●Developed marketing strategies to promote activities offered at the facility.

CUSTOMER SERVICE REPRESENTATIVE 05/2018 - 05/2019

McDonald's - Apache Junction, AZ

●Greeted customers, provided menus and answered questions about menu items.

●Provided excellent customer service to resolve customer complaints in a timely manner.

●Remained calm and professional in stressful circumstances and effectively diffused tense situations.

●Demonstrated up-selling techniques when appropriate to increase restaurant sales.

Education and Training

Central Arizona College - Coolidge, AZ Associate of Business Art

05/2022

GPA 3.3

Arizona State University - Tempe, AZ Bachelor of Business administration

Enrolled

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