Customer Service Representative
Resume:
Ella Miner
Customer Service Receptionist
Cocoa, FL 32926
adzq2x@r.postjobfree.com
To obtain a position utilizing my professional capabilities and assisting individuals with their personal needs.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Solutran Inc/ROI - Utah County, UT
November 2022 to September 2023
Inbound calls taken for healthy benefits members inquiries for members health benefits accounts. Order status,placing orders, setting updates in members accounts. Customer Service Representative
MCI Mass Marketing - Melbourne, FL
May 2020 to October 2022
Inbound customer call center for handling Detroit Edison accounts for residents. Bill payment options,set up new services,end services.
Adecco
HelloFresh - Melbourne, FL
May 2018 to September 2020
Inbound calls for Hello Fresh members . advising and tracking orders,credits for missing or damaged products. Creating new customers. Order placements. BDC Representative
Gator Chrysler Dodge Jeep - Melbourne, FL
February 2018 to May 2018
Working directly with sales department and setting up Leads with salesperson Education
Bachelor's in Sociology
Graceland University-Lamoni - Lamoni, IA
June 1980 to May 1987
Skills
• Social Work
• Case Management
• Individual / Group Counseling
• customer service, data entry,collections. order taking, appointment setter, dispatcher
• Intake Experience
• Group Therapy
• Multi-tasking,customer relations,phone etiquette,team player (10+ years)
• Motivational Interviewing
• Crisis Intervention
• Crisis Management
• Customer service
• Typing
Languages
• English - Fluent
Assessments
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
November 2022
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Automotive maintenance — Proficient
November 2022
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have dispatching experience and an exceptional team player.
Contact this candidate