Customer Service Machine Operator

Kimberly Hampton

**** * ***** ***** *****

Muncie, IN 47304

Phone: 765-***-****

*********@*****.***

QUALIFICATIONS

Over twenty years’ experience in client-oriented services roles (various industries)

Over ten years experience in training one-on-one and small groups in work policies, job functions, performance goals, and customer service

Over ten years experience in time and task management of multiple projects and organizing business systems and functional work areas including merchandising and inventory control, scheduling, and record keeping

Over five years experience in home health care services includes time management, records management, personal care responsibilities

Trained in package/machine operations – maintenance, machine adjustments, regulation of machine flow, speed, temperature, and general up-keep/troubleshooting

EXPERIENCE

June 2021 – Feb 2023 Community Outreach, RDI Wire, Muncie, IN

Performed community outreach duties and responsibilities

Coordinated community giveaways

Managed government phone and table set-up and distribution

Dec 2018 – March 2020 Field Supervisor, Help At Home, Muncie, IN

Schedule office work

Responsible for maintaining files

Communicate with clients via phone and email

Sept. ‘15 – Nov 2018 Receiving Clerk & /Parts Supply, Ryder, Indianapolis, IN

Review, interpret, and apply WMS (Warehouse Management System) order instructions

Process and take appropriate actions for damaged products

Pull, stage, prepare, receive, store and ship orders

March ’14 – Sept. ‘15 Machine Operator, I Parcel,/New Logistics, Indianapolis, IN

Prepare, monitor and operate machines for production and ensure quality and conformity

Examine, scan, and weigh packages and ensure packing specifications are met

Record, print and secured labels; performed shipping & receiving duties

July ’13 - March ‘14 Machine Operator, Harlan Bakery, Indianapolis, IN

Secured, coded, and sorted (pack and unpack) packages according to specifications

Operated and maintained package machine and related tools and equipment

Organized labels and confirmed date info for international shipments

Aug ’10 – Mar ’13 Home Health Aide, Individual Support Home Health, Middletown, IN (part-time)

Performed a variety of duties as requested by client; including administering prescribed medications, changing dressings, preparing meals, and light house keeping

EDUCATION Graduate Muncie Southside H.S., Muncie, IN

Earned certification in Nurse’s Aid Program

Earned certificate of honor/completion in H.E.R.O. (Health, Education & Retail Opportunities)

TRAINING & SEMINARS

Attended various corporate training programs – on & off site in the areas of:

-Customer service/Client Care, Supervision, and Sales & Merchandising

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