PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ROXANNA

VAZQUEZ

R

V

Laredo, Texas 78041, 956-***-****, adzpv4@r.postjobfree.com Customer Service Representative with over 10+ years of experience dealing with different customers and resolving different customer complaints, issues, and inquiries. Very professionalism with good excellent leadership with good communication skills. We great connection with employees and created an easy-going team atmosphere and commitment to getting the job done. Multitask and would not mind putting in extra hours to meet the team target. Learn fast and adapt to changing circumstances. Punctual and reliable with a strong and positive work ethic.

Excellent communication skills

with Customer Service

developed through experience in

retail, customer service.

• Computer Program, Excel,

Microsoft Office, PowerPoint,

Google Chrome, Internet

• Flexible team player who

prospers in a fast-paced work

environment based on past

experience [balancing a full

course load with a part-time job,

working odd hours, a busy office,

etc.]

•

Ability to Make Decisions and

Solve Problems, Positive attitude

• Ability to Verbally Communicate

with Persons Inside and Outside

the Organization

• Ability to multitask, self

motivation, staff training

•

Processing Coordinator September 2022 - Current

Loyal Source Laredo, TX

Comply with all applicable Government regulations, policies and procedures when visiting or working at Government facilities.

•

• Receive apprehended non-US citizen.

• Store and track detainee personal property.

• Provide for non-US citizen security and well-being while they are in Government custody.

• Perform data entry up to 8 hours per day.

• Draft and maintain administrative paperwork related to the processing of non-US citizen.

• Draft and maintain reports concerning the transportation and deportation of detained non US citizen. Log information about detained non-US citizen into Government information systems, including the status of welfare checks and conditions while in custody.

•

Correctional Officer April 2019 - September 2022

Texas, Justice Dilley

• Supervision of inmates and inmate activity in detention facilities

• Manages inmate holding areas

• Ensures that inmates remain in custody

• Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures

• Contributes to the maintenance of institution security

• Performs searches on inmates and visitors

• Prepares incident reports and other documentation

• Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability

• Conducts accurate headcounts

• Inventories inmates' personal property and issues receipts

• Break up physical confrontations and protect inmates and fellow officers from harm Provides emergency assistance as needed, including but not limited to CPR, first aid, escape of inmates, and evacuation procedures.

•

Transporter November 2017 - April 2019

Laredo Medical Center Laredo, TX

Transporting patients from the department of Labor and delivery to another department in a wheelchair or stretcher

•

• Transported patients by assisting patients in and out of and lifted patients on and off of beds Made sure that transport equipment such as wheelchairs and stretchers were in a proper working condition before patient pick up

•

• Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport

• Verified accuracy of information and executed clarification of orders

• Provided order tracking information and resolved issues when needed

• Assembled and mailed informational packets, reports and publications

• Reviewed incoming correspondence and determined priority and required action Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low- level stock

•

• Maintained reception area in orderly manner to provide visitors with a positive first impression of the company Pleasantly welcomed visitors, answered phone calls and maintained the reception desk in the most professional manner

•

• Returned all emails and calls within 24 hours of receipt EDUCATION

• Maintained cleanliness and organization in back room stock. CUSTOMER SERVICE/CASHIER February 2014 - February 2016 PATRIA OFFICE SUPPLIES

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details complaints

•

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

•

Compare disputed merchandise with original requisition and information from invoices and prepare invoices for returned goods

•

• I would provide customer with fast friendly service at the sale counter

• I would operate the cash register, and maintain the overall appearance and cleanliness in the store

• I would process transaction, scanner, and printer. QUALITY HOME CARE January 2011 - June 2019

Administer bedside or personal care, such as ambulation or personal hygiene assistance

•

• Perform housekeeping duties, such as cooking, cleaning, washing clothing or dishes, or running errands

• Plan, shop for, or prepare nutritious meals.

SALES/ASSOCIATE February 2008 - May 2013

KMART

• Duties were to greet customers, assist and answer questions for customers

• Suggest additional merchandise to customer on sale floor Hang, Fold, sensor where applicable, sign implement merchandising floor plans guidelines, present clearance merchandise correctly and do inventory

•

• Check to ensure that appropriate changes were to resolve customers' problems. Bachelor degree - Criminal Justice December 2023

Texas A&M International University, Laredo, TX

B.A. in Criminal Justice

Minored in Psychology

Expected graduation: December 2023.

Associate in Science (A.S.) - Applied in Science May 2019 LAREDO COLLEGE, Laredo, TX

High School Diploma January 2011

PREMIER HIGH SCHOOL

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