Data Entry Customer Service
Resume:
Kristin E. Nelson
************@*****.***
Professional Experience
Blue Cross Blue Shield thru Healthcare Support (Temp) 4/2023 – Current
Finance Technician
Process and deposit all members check’s received daily into BCBS system.
Research in different systems members questions regarding payments on their account. (70% of role)
Prepare letters to members regarding issues with their payments.
CVS Healthcare March 2020 – Dec 2022
Cash App Clerk – remote (job ended due to cutbacks)
● Performed heavy data entry with attention to detail
● Posting insurance and patient payments to ACIS system
● Accurately entered dollar amount of checks to ensure balancing of batches
● Created and managed spreadsheets via Excel to keep batches in order
Rose International – Shamrock Company Jan 2020 – Feb 2020
Mail Clerk
● Managed and opened daily logs from drivers
● Scanned log info into system
Addison Group at AZ Mentor Group (contract assignment) Dec 2019 – Jan 2020
State Quality Correspondence Specialist
● Responded to emails from AZ State DES regarding issues/complaints at group homes
● Documented information from all parties and sent appropriately reply
Rose International - Shamrock Company (contract assignment) Aug 2019 – Dec 2019
Contract Pricing Coordinator
● Reviewed vendor contracts with attention to detail
● Performed data entry to accurately enter updated information into new system.
Alois Staffing - Maricopa Cnty Health Dept TB and Refugee clinic (contract) Feb 2019 – Aug 2019
Customer Service/Data Entry Clerk
● Performed data entry to check in clients, make appointments, and transportation arrangements
● Managed inbound/outbound calls
● Performed accurate data entry with attention to detail to enter client forms into spreadsheets
via Excel.
Scott's Coach Works June 2018 – Jan 2019
Accounts Payable Clerk
● Performed data entry of daily invoices and payment collections
● Accurately matched receipts to credit card statements
● Performed twice monthly check runs
● Managed heavy call volume on 7 line phone system
● Performed data entry to check customers in and out for vehicle body work
All About People - Blue Cross Blue Shield (contract assignment) September 2017- Jan 2018
Data Entry Clerk
● Performed heavy data entry to enter bids for companies requesting medical insurance during
Open Enrollment
● Accurately entered company information extracted from company census to create
spreadsheets via Excel
TechStaff of AZ - Realtor.com (contract assignment) July 2017- September 2017
Customer Service/Data Entry Clerk
● Performed a high volume of outbound calls to recent and/or current realtors to see if they
would like to sign up for available programs thru the company
Ashley Ellis Co. - Pacific Dental (contract assignment) November 2016 – April 2017
Customer Service/Data Entry Clerk
● Performed heavy data entry of updated Fee schedules daily
● Copied and created Excel sheets
● Researched fee schedules for any additional charges
All About People - Alliance Med (contract assignment) March 2016 – July 2016
Customer Service/Data Entry Clerk
● Performed heavy data entry and printing of patient medical claims and EOBs from old InFlo
system to new Sales Force system
SKILLS:
Google Docs
Clerical/General Office
Typing 45 WPM
Data Entry 14,000 KS
Alpha/Numeric Filing
Customer Service Phones
References:
Amy Keen
CVS Manager
Crystal Hill
SCW Manager
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