ERNESTO I. ESPARAGUERA JR.

Job Objective

To deliver excellent work output and thereby gain excellent career growth.

Personal Information

Birth Date: February 26, 1991

Birthplace: Sindangan Zamboanga Del Norte

Gender: Male

Status: Married

Skills

Computer Literate, able to handle responsibility and pressure, hardworking, good leadership skills, good business-facing skills, and ability to successfully process issues.

Seminar Attended

Success Camp (Teambuilding, Leadership, and Speaker workshop) November 2012

Business Excellence: Lean Curriculum November 2019

Experience

Wipro BPS, June 2016-Oct 2019, Delta Airlines. 3 years.

Position: Customer Service Representative (Voice Account).

Job description: Deal with passengers’ or customers’ flight queries. verify travel documents and provide boarding passes, tell passengers o customers about luggage restrictions, weigh baggage, and collect any excess weight charges over the phone.

Conduent (BPO), Data entry, Capture plus. October 2019 to Feb 2022

(Non-Voice/Back office) 2 years.

Position: Supervisor (Team Lead)

Job description: Provide daily objectives, develop reward systems for productivity that motivate new hires and seasoned workers alike, and communicate any issues with upper management to reach business goals effectively.

Microsourcing BPO Cebu City Data entry: iPayables (non-Voice) February 2022 to Present

Position: Team Leader/Recruitment process and handle Final Interviews.

Job description: Provide daily objectives, develop reward systems for productivity that motivate new hires and seasoned workers alike, and communicate any issues with upper management to reach business goals effectively.

Education

Bachelor of Science in Business Administration

Major in Management Accounting

Saint Vincent’s College, Dipolog City Zamboanga Del Norte 7100

School year: 2007-2012

Middle Nivel Hills Apas, Cebu City 6000

095********/096********

adzpqc@r.postjobfree.com

References

Julius Sarino (Manager)

Conduent Services Inc

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Rechil O. Monares

Conduent Services Inc

093********

Maisailian Julain Acopiado

JRMSUniversity Dapitan City

Instructor/099*******

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