Sandra K. Johnson **** Kingsbury Dr.

Holiday, FL 34691

727-***-****

I am currently employed as an Event Specialist working in retail establishments passing out product samples and interacting with the customers.

I have computer literacy and I also work well with customers and other employees.During my career as a Software Quality Analyst. I worked with customers to verify that the software functioned according to the business requirements provided by, external and internal customers,As well as the business analyst. I have over 20 years of experience in client server and web based applications. I have also worked as team lead overseeing a team of testers on-site as well as remote testers in India.

I processed health and welfare claims for various insurance companies.

I have previously worked for a physician, billing insurance and have worked as a Medical Assistant checking in patients obtaining medical history and vital signs prior to the doctor examination

•As a Manual QA team lead I paired with the Automation testers writing test cases for their team to script based upon the need for repeatability and cost effectiveness.

•Work with Quality Center, writing test cases with traceability back to the requirements.

•I was responsible for identifying which Manual Test Cases were good candidate for automation based on the need for repeatability and cost effectiveness.

•Use Microsoft SQL to Query the Database for test data to work with as well as verify data displayedon reports.

•Work with Microsoft Visual Studios Test Manager. Wrote test cases and maintained a Test Suite (Lab)of test cases we used to test different functions of the system. We also maintained defects found in this system. Was beginning to learn automation testing when I left the company. The application code was done in Telerick.

•Participated in design sessions with all of the stake holders.

•Attended Architecture and coding sessions and implementation meetings.

•Performed testing on multiple platforms including, Web, .Net, Client Server C++ and IVR Systems.

•Prior to my IT Career I worked with health insurance and benefit administration.

Authorized to work in the US for any employer

Work Experience

Event Specialist

New Port Richey, FL. Advantage Solutions

6330 E Thomas Rd. Scottsdale, AZ 85251

●Setup and tear down events carts

●Steralized utensils and surfaces

●Obtained Florida food handler certification

●Interact with the customers

●Knowledge of the product

Customer Service Representative

DialAmerica - Port Richey, FL March 2022 to December 2022

●Took calls from customer that were wanting to cancel their warrantee plan. I spoke with customers to find a solution for them to continue their warrantee plans.

●I receive incoming calls helping customers with credit card activations and selling card balance protection.

Software Quality Analyst

PODS - Clearwater, FL

June 2013 to November 2015

●Part of a development team testing new development and it's integration with current legacy systems.

●Facilitate UAT Testing.

●Used TFS Test manager for defect testing as well as a test case repository and testing.

●Interacting with and working the business units making ready for deployment of the new system

●Work as a mentor for new members of the QA Team

Software Quality Analyst

Impact Business Group - Saint Petersburg, FL December 2012 to May 2013

●Work as part of an Agile team.

●Test a new version of the website prior to deployment.

●A/B testing using IBM Digital Analytics to verify placement of html tags in the source code were placedso the marketing could use the analytical data to monitor customer experience.

Test on multiple browsers also testing on iPad and Android tablets.

QA Analyst

Geographic Solutions - Palm Harbor, FL April 2008 to December 2012

●Test defects that were corrected by the development team.

●Wrote Test Cases based on the requirements and configuration document..• Work closely with Developers, Project Managers, and Business Analysts

●Work with end users when testing customer reported code defects.

●Work with Microsoft SQL to run queries against the database to verify the back end.

●Trained and mentored less junior testers.

Software Quality Team Lead

Nielson Media Research - Oldsmar, FL May 2000 to March 2008

●Develop the manual test cases and testing strategies for the Client server and Web Applications.

●Used Quality Center daily as well as Remedy CRM

●Work with Project Cards on the Agile team for user stories.

●Create test strategies and risk assessment doc determined the testing effort.

●Document test plans and perform Root Cause analysis for issues in production.

●Responsible for signoff during software certification.

●Coordinate and participate in up and down stream system testing.

●Attend requirement gathering sessions as well as design sessions.

●Test driven development and pairing with various members of the project team.

●Attend the Post project review meetings resolving action items it they were assigned to me.

Applications Analyst / Business Analyst

Ceridian Benefits Center - Saint Petersburg, FL May 1996 to May 2000

●Accountable for test plans and test cases

Work as a liaison between the production team, customer and development team

●Test WEB, IVR, and EDI for benefit enrollment for health and welfare.

Education

SQL studies in Analysis and Design

St Petersburg College - Saint Petersburg, FL High school diploma or GED

Skills

●Research & Development (10+ years)

●Microsoft Office (10+ years)

●Agile (7 years)

●Test Cases (10+ years)

●SQL Server Management Studio (3 years)

●User Interface (UI) (10+ years)

●MySQL, (5 years)

●microsoft office products (10+ years)

●Microsoft SQL Server (10+ years)

●Scrum (5 years)

●User Acceptance Testing (10+ years)

●Business Requirements (10+ years)

●JavaScript (5 years)

●Web Services (5 years)

●Jira (3 years)

●XML (4 years)

●Test Automation (2 years)

●Java

●Microsoft Excel

●Customer service

●Social media management

●SQL

Requirements Gathering

●Windows

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