Andrea Rose

**** * *********** ***. ***** Rock, Texas

Cell: 512-***-****

adzpp1@r.postjobfree.com

Profile

Professional Administrative Assistant recognized for flexibility, exceptional teamwork capabilities, commitment, self-motivation and reliability. Ability to quickly learn crucial processes and procedures in order to effectively support areas assigned. Strong organizational and communication skills with diversified Customer Service talents. Desire to secure a position that will provide opportunities for growth with a progressive company that will utilize my experience, skills, and capabilities for personal and company advancement.

Education

`

Round Rock High School Graduate – 1988

Durham Nixon Clay Business School

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills:

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Access

MS Project

MS Publisher

FileMaker Pro

Windows

Experience

Customer Service July 2011- Present

Home Team Pest Defense

Receive and Make Inbound Calls –Pest Control

Set Up New Accounts

Daily Deposit

Update & Post Paperwork for Technicians

Route Completion and Route Technicians

Administrative Assistant/Customer Service April 2005 – July 2011

Child Incorporated

Payroll ( Check Request, Purchase Requisitions, Contract Payments, and Timesheets)

Answering Phone

Typing, Filing and Compiling Reports

Accounts Receivable

Answered Parents Questions about enrollment

CSR/Utility Department November 2004 - March 2005

Westaff Services

· Talk with customers by phone, receives orders for services, turn on, discontinuance, or change

in service;

· Adjusts complaints concerning billing or service rendered, referring complaints of service

failures to designated departments for investigation

· Performs critical data entry functions updating customer billing and service requests

. Answer billing questions for water, sewer and utility services

Customer Service February 2003 - November 2004

US Online Inc Austin, TX

Provides support to the customer and the company based on the guidelines developed within

the customer service center by performing the following duties:

Talk with customers by phone, receives orders for installation, turn on, discontinuance, or

change in service;

Adjusts complaints concerning billing or service rendered, referring complaints of service

failures to designated departments for investigation

Performs collection activities of delinquent customer accounts through inbound and outbound

calls.

Performs critical data entry functions updating customer billing and service requests

Data Entry January 2002 - January 2003

Manitowoc Boom Trucks Georgetown, TX

Provided customer service to truck and crane dealers; inputted orders for cranes and trucks,

invoicing and crediting accounts and tracking shipments.

CSR/Data Entry June 2001 - December 2001

Equalizer Industries Round Rock

Provided customer service for incoming calls regarding Auto Glass Tools.

Inputted orders over the phone and by fax for customers who wished to order the window glass tools.

Repaired Windshields with the instruction of our trainer

Administrative Asst June 1988 - October 1998

Sweet Home Baptist Church Round Rock

Provided administrative support to the Pastor and Director of Christian Education.

Worked closely with the Church Administrator and Finance Ministry.

Prepared daily work for church staff.

I oversaw activities to insure that they were in accordance to the Church Policy and

Procedures.

Composed correspondence for the Pastor’s signature.

Maintained Personnel files on all staff(paid and volunteer).

Assisted in the preparation of the Agendas for Church Conferences.

Responsible for all official Church membership records and communications.

All other duties assigned

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