Stevie Cantu

Bartow, FL

Experienced Customer Service Representative with over 4 years of experience in Retail and well over 10 years in the Service Industry. I also have over 2 years in a call center setting. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently rewarded for success in planning and operational improvements and achieving personal and team goals. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Authorized to work in the US for any employer

Work Experience

Credit Specialist

GC Services - Lakeland, FL

February 2020 to Present

I am a credit specialist who processes credit applications for phone service with Verizon. I am on the chat team who communicates with customers via digital chat at a call center. Sr. Certified Wireless Specialist

The Revenue Optimizations Company - Coral Gables, FL March 2018 to February 2020

Selling wireless carriers Verizon, AT&T, Sprint and other prepaid Carriers inside Walmart in a high pressure retail environment requiring robust management and selling skills.

• Worked with wireless customers to understand requirements and provide exceptional customer service

• Developed team communications and information for team meetings

• Worked with Manager to resolve Organizational problems, improve operations and provide exceptional customer service

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Customer Service Representative Cashier

Circle K - Arcadia, FL

May 2017 to March 2018

• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs

• Trained new personnel regarding company operations, policies and services

• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating

• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines

• Responded to customer requests, offering excellent support and tailored recommendations to address needs

Customer Service Representative

Doty Farm And Garden Supply - Winter Haven, FL

August 2016 to May 2017

• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Compiled customer feedback and recommended service delivery improvements to management

• Responded to customer requests for products, services and company information

• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes

Cashier

Lighthouse Ministries - Winter Haven, FL

March 2011 to April 2013

• Resolved issues with POS systems, card readers and receipt printers to prevent customer delays

• Reviewed weekly sales circulars and monitored price changes

• Processed POS transactions, including checks, cash and credit purchases or refunds

• Reviewed and resolved differences between accounting information and cash drawer

• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency

• Counted cash in register drawer to balance register at beginning and end of shift Education

High School Diploma

West Area Adult School

2011

Skills

• Cash Handling (8 years)

• Customer Service (10+ years)

• Microsoft Office (Less than 1 year)

• Multitasking

• Receptionist (1 year)

• Retail Sales (8 years)

• Wireless (1 year)

• Credit Analysis (2 years)

• Live Chat (1 year)

• Call Center Environment (2 years)

• Cold Calling

Additional Information

I also have leadership skills that I have acquired over the years in the Service Industry. Dedication and inspiration drives my hunger for success.

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