Rivisha Verma

Crawley, West Sussex, RH** *ES +447*********

adzpnv@r.postjobfree.com

CMI Level 7 Certified Manager with 5+ years of experience in business operations, client relations, and new business development. Recognized as a visionary and creative thinker with strong analytical skills, adept at conceptualizing solutions to meet business objectives. Possess project management and change management background, achieving optimal results with competent planning, organization, and innovative solutions to address business needs.

SKILLS

Soft Skills

Presentation, Critical Thinking, Networking and Negotiation abilities, Problem-solving, Leadership, Conflict resolution and teamwork, Effective and strong decision make, Creative and Innovative thinker, Project Management, Change Management.

Technical Skills

MS Office Suite (Power Point, Excel, Word etc.), Gantt Chart (Planning and scheduling of projects), SKYSPEED (Software used for airline ticketing), AVAYA Software (used to handle customer calls), Operating System (Microsoft Windows, Apple iOS, Apple macOS).

EXPERIENCE

Team Manager Jul 2022 - Present

KFC, Crawley, United Kingdom

· Ensure that all company security procedures are followed throughout the shift, particularly at close, to ensure the security of premises, people, stock, equipment, and cash always.

· Utilise Company tools and reports so that the restaurant consistently provides an excellent level of customer service and guaranteed 100% product availability (e.g., prep for peak, deployment plans, action plans).

· Ensure that sufficient labour and supplies are available, taking corrective action where necessary.

· Embrace and embed new and/or changes to KFC systems and processes.

· Focus on coaching and supporting each team member to provide the greatest level of customer service and productivity while establishing a high-performance culture.

· Demonstrated good networking and negotiating skills and the capacity to establish connections with people from all ages and socioeconomic backgrounds.

· Certified first aider at work.

Trainee Analyst Feb 2022 - May 2022

University of South Wales, Pontypridd, United Kingdom

· Monitored and analysed current market conditions for the clients to understand the suitable countries for launching the new green pyrethrum pesticide formulation within the agriculture industry.

· Implemented macro and micro strategies to understand the latest market trends and innovations in different countries, along with driving profitability and mitigating losses.

· Demonstrated commercial awareness by conducting analysis and gaining an understanding of how political, economic, sociocultural, and technological factors influence the long-term strategy of the organization.

· Produced detailed report based on the data collection and prepared power point presentations for the client to promote the product in the prospective country and engage potential clients buy-in.

Associate Manager Feb 2020 - Feb 2021

Sutherland Global Services (Amazon Process), Chennai, India

· Analysed main operations practices and coordinated with internal and external stakeholders to implement new methods that improved efficiency.

· Conducted trend analysis to identify upcoming and seasonal trends and anticipate business demands.

· Proactively identified and solved complex strategy problems that impacted sales management and business direction.

· Implemented strategic decisions for the increase in sales and revenue in the company.

· Maintained the company s database along with assisting the human resources team with hiring individuals, which would bring passion and dedication to the operations team.

· Scheduled and led weekly client meetings to discuss performance and customer service benchmarks.

Team Leader Sep 2015 - Apr 2019

Interglobe Technologies, Chennai, India

· Review the operations daily, ensuring schedules are met and all KPI's are accomplished on time, established, and enforce new policies and procedures to improve efficiency as much as possible.

· Mentor team members, identify lapses, and conduct training on the job to equip staff with knowledge of developing trends to build a highly skilled department.

· Demonstrated effective conflict resolution skills and maintained a calm work environment to maintain good relationships and excellent teamwork.

· Awarded as best performing team leader for the quarter (2018) by increasing revenue for the company through get packing department sales by 10-15% for 3 months in a row.

· Implemented NPS (Net Promoter Score) system, which is a survey link that goes to passengers post their travel with Indigo which increased customer satisfaction for the company.

EDUCATION

MBA (Global) Feb 2021 - Jun 2022

University of South Wales, United Kingdom

Modules Studied: Entrepreneurial and Intrapreneurial Leadership, Strategic Financial Management, Global Strategy and Emerging Markets, Strategic Marketing, Strategic Operations Management and Operational Research, Project Management and Consultancy Skills.

Dissertation Research: How agile and traditional methodologies can be combined to manage successful projects in the IT industry during Covid-19.

Bachelor of engineering (Computer Technology) Apr 2010 - Jun 2015

Priyadarshini College of Engineering, India

LICENSES & CERTIFICATIONS

CMI Level 7 2023

Chartered Management Institute

HONORS & AWARDS

Best Team Leader 2018

Interglobe Technologies

Best Team Leader 2017

Interglobe Technologies

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