Call Center Data Entry

Deborah J. Petron

**** ********* **

Mounds View, MN 55112

Phone 763-***-****

Cell 612-***-****

adzpk9@r.postjobfree.com

Objective:

I am an Experienced Customer Service Professional seeking further my career as a position of Customer Service Representative. My goal is to go above and beyond to make sure the customers I speak with are given excellent experience as well as meeting the goals set forth by the company

Experience:

Comcast Minnetonka, MN 02/14 to /2023

Customer Loyalty Representative 02/2014 to New Sales 11/2021 Existing Customer Sales 7/28/2023

Call Center

Now Virtual

Data Entry

Typing 41 wpm

30 to 35 calls per day

Order entry

Handling difficult customers with respect

Empathizing with customers

Entering address and phone changes

Changing packages for customers

Billing questions

Credits to accounts if warranted

Sales

Saving customers

Metric based measurements.

DJO Global Shoreview, MN 02/2013 to 09/2013

Clinic Service Representative

Call Center

75 to 100 calls per day

Data Entry

RSA report

75 to 90 orders a day

Transferred callers.

Problem Solve

Tracking shipments

Aerotek/ LPS Arden Hills, MN 06/2012 to 01/2013

Milestone Monitoring Representative

Data Entry

60 to 80 orders per day

Monitor Foreclosure and Bankruptcy Files

Ensure timely completion

Contact Attorney offices

Help others as needed

Escalating files

OSR report

Call Center

Wells Fargo Mendota Heights, MN 11/2011 to 5/2012

Shareowner Services Representative

Call Center 25 to 35 calls per day

Redemption of Stock

Data Entry

General Inquiries

Giving out estimated stock prices

Multiband Minnetonka, MN 06/2011 to 11/2011

Customer Service Representative

Call Center

40 calls per day

Transferred calls

Data Entry

Worked directly with Dispatch.

Adecco/3M St. Paul, MN 03/2011 to 06/2011

Customer Service Representative

Call Center 30 calls per day

Data entry

Transferred calls.

Affinity Plus St. Paul, MN 10/2002 to 03/2011

Member Advisor

Call Center

25 to 60 calls per day

Typing 35wpm

Technical Support

Supporting other offices

Face to Face contact

Opening new accounts

Underwriting and processed loans

Processing check orders

Ordering checks, title work, appraisals,

Subordinations and satisfactions

General Transaction

Data Entry

Filing Insurance claims

Creating new debit and credit cards

Mortgage Loan Processer

Typing up duplicate lien releases

Contacting Department of Motor Vehicles Promoting Products (Sales)

Gather donations for the foundation

Scheduling Appointments

Disetronic Medical Systems Mounds View, MN 01/2000 to 10/2002

Customer Service Representative

Call Center

25 to 30 calls per day

Back up receptionist

Collecting new patient information

Gathering insurance information

Contacting insurance companies for authorization

Entering prescriptions

Researching shipments not received

Meeting with other departments

Organizing fund raisers for Juvenile Diabetes

Typing 30 wpm

Deluxe Shoreview, MN 12/1996 to 04/1999

Customer Management Representative

Call Center

25 to 30 calls per day

Typing 30wpm

Directing calls to other departments or person

Selling checks and business forms

Organizing of the monthly sales meetings

Taking orders for checks and business forms

Working in a team environment

Creating custom checks from start to finish

Help organize a fun carnival

Other Skills:

Typing 30wpm

Education:

St. Paul College

Certificate of Completion

St. Bernard’s

General Education Diploma

Contact this candidate