Agata Szpyrka

*** ***** ****** **** *, San Clemente, CA 92672

Cell: 949-***-****

e-mail: adzpjp@r.postjobfree.com

Summary

Dedicated professional with 5 years’ of experience in international relationships, sales and customer service. Exceptionally well-versed in communicating with clients in a friendly manner, aimed at ensuring their satisfaction. Hard worker with a great sense of neatness and cleanliness, always smiling, driven to succeed and grow together with the company. Bilingual in English and Polish.

Work Experience

KACEFACE PROMOTIONS - Newport Beach July 2018 - current

Promoter

•Demonstrating and providing information on promoted products/services

•Creating a positive image and lead consumers to use it

•Distributing product samples, brochures, flyers etc. and sharing brand’s facts to source new sales opportunities

•Identifying interest and understand customer needs and requirements

•Setting up booths or promotional stands and stock products

•Reporting on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)

LIFEPHARM – Lake Forest, CA September 2016 - April 2019

International Sales Coordinator

•Monitored customer satisfaction in all company products and services

•Assisted in problem solving in brainstorming solutions to existing concerns

•Evaluated current and potential relationships

•Partnered with Marketing to develop and execute marketing and promotional strategies

•Provided verbal and written translations

LIFEPHARM – Lake Forest, CA October, 2014 – September 2016

Customer Service Representative / Front Desk

•Personally handled client and customer concerns

•Handled internal operations to improve the quality of service

•Kept records of clients interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

•Provided insightful advice and information to the client

AUTO-HIT – Ostrzeszow, Poland May, 2013 - November, 2013

International Freight Forwarder

•Took responsibility for buses abroad: searched for loading in auctions, made sure deliveries are on-time

•Contacted other transport logistic companies within the country and abroad

•Calculated weight, volume, dimensions and cost of goods to be moved

•Selected shipment routes, based on nature of goods shipped, transit times, or security needs.

•Negotiated shipping rates with freight carriers.

•Prepared transport offers

•Obtained new clients

•Built and improved customer relations

•Used Freight Exchange programs such as Trans.eu and Timocom

Education

High School no. 2 in Ostrzeszow, Poland September 2010 - April 2013

General Education, specialization in Computer Science and English

Skills

•Motivated, well-disciplined individual, organized, detailed oriented, excellent in communication and problem-solving

•Team player

•Well experienced in Word, Excel, Power point

•Exceptional customer service

•Data entry

•Bilingual: English and Polish - experienced in written and verbal translations

References

Ian McDermott – 484-***-****; known 2 years; hospitality

Tanya Kazhanava – 215-***-****; known 6 years; office corporate

Glen Griffith – 949-***-****; known 1 year; personal

MAriola Lau – 805-***-****; known 6 years; personal

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