Customer Service Front Desk

DAJIA PEOPLES

Waldorf, MD *****

202-***-**** adzpj8@r.postjobfree.com

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.

SKILLS

● Conflict Resolution

● Sales expertise

● Training development aptitude

● Communication

● Adaptability

● Priority management

● Customer Relations

● Rewards Tracking

● Leadership

● Computer Skills

WORK HISTORY

08/2022 to 03/2023 Shift Lead

Lidl US – Waldorf, MD

● Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

● Mentored new team members on POS system operation, customer service strategies and sales goals.

● Answered questions about store policies and concerns to support positive customer experiences.

● Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

03/2021 to 06/2022 Sales Associate

Champs Sporting Goods – Waldorf, MD

● Provided positive first impressions to welcome existing, new and potential customers.

● Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

● Answered customer questions regarding sizing, accessories and proper care for merchandise.

● Maintained customer satisfaction with quick and professional handling of product returns.

● Prepared merchandise for sales floor by pricing or tagging. 11/2019 to 01/2021 Front Desk Receptionist

Largo One Barbershop – Largo, MD

● Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

● Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

● Prepared weekly employee work schedules for team members. EDUCATION

High School Diploma

Dr. Henry A. Wise Jr. High School - Upper Marlboro, MD

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