Customer Service Administrative Assistant

Nora Trujillo

719-***-**** – ****.***********@*****.*** – Fowler, CO 81039

SUMMARY

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and with a team while quickly mastering new skills. Hard working with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Documenting and Recording information

Resolving Problems

Database Search and Data Entry Skills

Caring and Empathetic

Administrative and Office Support

Communicating with clients

Providing information and resources

Quality Standards and Protocols

Gathering information from clients

Explaining Policy and Procedures

Building Rapport and Credibility

Patient Confidentiality and Data Security

Calm and Effective Under pressure

Registration and Scheduling

Verbal and Written Communication

Clerical and Filing Support

Time Management and Organization

Multi-Line Telephone Systems

Appointment Scheduling

Data Collection

EXPERIENCE

Client Navigator, Total Concept. September 2021-August 2023

Fowler, CO

Developed and implemented client service plans to meet individual needs.

Provide support to clients in accessing community resources such as housing, funds to keep current housing, employment services and other housing needs.

Conducted in-depth intakes with new clients to access their current needs and develop a plan of action.

Maintained detailed escorts of all client interactions including progress notes and counseling activities.

Facilitated group workshops for first time homebuyers.

Conducted follow-up visits with clients who have recently completed the program’s services to ensure their continued success or provide additional assistance if needed.

Provided ongoing mentorship and guidance throughout the duration of each client’s Involvement with the program.

Scheduled client appointments and specific topics

Verified documentation methodically to avoid critical errors impacting home purchase and home retention.

Packaged for USRD 502 loan

Certified HUD Counselor.

Assistant Manager, Family Dollar, December 2018-September 2021

Fowler, CO

Managed the day-to-day operations of the store, including customer service and inventory management.

Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Ensured compliance with the safety regulations throughout the store premises.

Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

Identified areas of operational inefficiency and implemented solutions to streamline processes.

Provided leadership support during peak business hours by motivating staff members to meet targets.

Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Organized weekly meetings with department heads to review progress on key objectives.

Correctional Counselor, Crowley County Correctional Facility, August 2008-September 2018 Olney Springs, CO

Collaborated with other correctional staff members to ensure that all safety Protocols were followed during counseling sessions.

Maintained accurate records of inmate interactions and provided updates regarding any changes in behavior or mental health status.

Participated in team meetings with other professionals involved in the rehabilitation process of an inmate.

Conducted weekly visits with each assigned inmate at least once per week while they are incarcerated.

Assessed potential risks posed by certain behaviors exhibited by an inmate throughout their sentence period.

Ensured that all necessary paperwork was completed accurately when an inmate is transferred between facilities or released from prison.

Identified areas where additional training may be needed for staff members working within the correctional system.

EDUCATION AND TRAINING

Associate of Applied Science

Administrative Assistant and Secretarial Science, Otero Junior College, La junta CO April 2008

3.01 GPA

High School Diploma

Manzanola Jr./Sr. High School, Manzanola CO May 1995

3.0 GPA

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