Customer Service High School

JOANNA RODRIGUEZ

***** **** *** ******, ****** Valley 92557 · 714-***-****

******************@*****.***

A hard-working, results-driven Costumer Service representative proficient in assessing and resolving customer problems by utilizing strong problem-solving and communications skills to deliver costumer satisfaction. Outgoing and efficient with the capacity to multi-task. EXPERIENCE

SUMMER 2016 – SPRING 2018

STORE ASSOCIATE, TARGET

Retail Front-End Operations, Customer Service Excellence, Store Opening and Closing Procedures, Handled Cashier audits and Reports, Inquire about any guest concerns and handled through remedy process, stock shelves, worked with team members to develop clear action plans for immediate and future development, identifies areas of opportunity and creates an action plan for improvement, ensures and incorporates positive and productive relationships within the work environment to ensure growth and success within the workplace, collaborative when discussing work performance and develop strategies to deliver the best guest service possible, in charge of soft lines as well as the remodeling of the work environment.

SUYMMER 2018 – PRESENT

ATTRACTIONS, DISNEYLAND RESORT

Deliver Daily guest satisfaction, partnered with multiple departments to ensure quality, perform excellent verbal and written communication skills, demonstrate guest service skills in high volume areas, quick thing with ability to efficiently problem solve, creative thinker with proven knowledge of learning two attractions, ability to manage multiple tasks and work well under pressure, collaborated with a multi-dimensional team to deliver high quality guest service throughout all seasonal opportunities in a high volume capacity setting.

EDUCATION

HIGH SCHOOL DIPLOMA:

AUGUST-MAY OF 2011-2012

FRESHMAN & SOPHMORE YEAR, WESTERN HIGH SCHOOL

AUGUST-MAY OF 2013-2014

JUNIOR & SENIOR YEAR, ROWLAND HIGH SCHOOL

2

SKILLS

• Cooperatively work with others to produce

and deliver required work

• A patient listener who fully focuses on

speakers and understands a variety of

accents

• Ability to adapt and acclimate to various

working conditions and environments

• Exceptional leadership, organizational, and

communicative skills with respect to the

responsibilities expected

• Problem solver who quickly grasps

complex situations and turns them into

manageable tasks

• Strongly skilled in time management,

prioritizing tasks, and meeting deadlines

• Articulate and very affective working

with people of different backgrounds

and temperaments

Contact this candidate