Support Technician Service Engineer

GERRY AQUINO

**** ****** ***., ********, ** *****

808-***-**** cell adzpht@r.postjobfree.com

OBJECTIVE: Seeking a position with an organization where I can utilize my experience and education.

SUMMARY OF QUALIFICATIONS

●A self-motived, highly organized, and detail-oriented individual with more than 20 years of technical experience, 15 years of satellite installation, and five years as a certified Dish trainer.

●Proven ability to diagnose, troubleshoot, and resolve technical problems.

●Quick learner, hard-working, conscientious, and enthusiastic team player with outstanding work ethic; efficient in fast-paced multitasking environments; able to prioritize effectively to meet deadlines.

RELATED EXPERIENCE

Satellite Installation Technician

●Recognized as employee of the month and high sales revenue on multiple occasions, and consistently meet high productivity numbers.

●Responsible for the installation, upgrade, and service of Dish Network Satellite TV systems and internet for residences and businesses.

●Conduct site survey for equipment installation, cable runs, including the best position for a satellite dish for strongest signal reception while adhering to codes, regulations, and standards.

●Verify satellite systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues.

●Provide customer education by reviewing orders with the customer and teaching basics to use and new services and equipment.

●Upsell Dish Smart Home Services by offering customers additional services and products to meet their entertainment needs.

●Respond to customer complaints and provide solutions including troubleshooting and resolving any fault in satellite products.

●Maintain accurate inventory equipment for installations, service calls, or trouble tickets.

Field Service Engineer

Computer Technician

●A+ Certified Technician

●Led a team of 5-7 Configuration technicians and QA’d work to meet customer requests.

●Installed, configured, tested, and maintained, monitors, troubleshot end-user workstations and related hardware and software in order to deliver required desktop services levels.

●Implemented data transfers, data backup and recovery and installation of new PC workstations.

●Expedited setup, administration and support of LAN/WAN in a retail environment.

●Understand TCP/IP client service including DHCP, DNS, LAN, WAN.

●Engineered installation of Network Rooms and Point of Sale registers at new Best Buy locations throughout California and Nevada.

●Traveled to Swedesboro, New Jersey to assist distribution center with backlogged configuration orders.

●Provided and responded to software and hardware technical support to users as need.

●Excelled in providing computer support services to clients such as NEC, Network Appliance and E-bay.

●Assisted IT Department with minimizing backlogged help desk requests.

●Repaired malfunctioning computers to include warranty and non-warranty computer systems.

●Interviewed applicants for prospective positions within the computer support department.

WORK HISTORY

2008 to Present DISH Network, Manteca, CA Field Service Specialist IV

2005 to 2008 Sorabol, Stockton, CA, Food Service Manager

2002 to 2003 Discount Communications, Manteca, CA Field Operations Manager

2000 to 2001 UNICOM, Stockton, CA Computer Field Support Technician

1999 to 2000 Total Corporate Services, Campbell, CA Senior Computer Field Support Technician

1998 to 1999 Control Data/Syntegra, Sunnyvale, CA Field Service Engineer

1997 to 1998 Computer Biz/Inacom, San Jose, CA Computer Field Support Technician

1995 to 1997 Compucom Systems, Stockton, CA Computer Configuration Lead Tech/Repair Technician

EDUCATION

Associate of Applied Science in Electronics Technology, April 14, 1995

Heald Institute of Technology, Sacramento, CA – Maintained a 3.5 GPA and graduated with Honors

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