Supply Chain Customer Service

SUMMARY

DIEGO VILARDO

Global Trade, Supply Chain and Logistics Professional

WORK EXPERIENCE

*****.*******@*****.*** 514-***-**** /diegovilardo Traffic Tech,

Canada

AUGUST 2022 –

MAY 2023

TRADE LANE MANAGER - LATIN AMERICA

Develop new business opportunities between Latin America and North America Manage the sales budget and forecast for the specific trade Supervise sales representatives and logistic coordinators, providing guidance and support to ensure excellent customer service and high-quality quotations Contribute to the overall income of the company risen by increasing Latin Am trade by 10% in 6 months

Coordinate joint sales visits with sales staff and overseas visitors to leverage industry expertise and trade lane knowledge, resulting in the successful acquisition of new business Work closely with product and procurement teams to align product and trade lane demands, and develop and implement new products to meet market needs Assist in the preparation, negotiation, and closing of bids, RFQs, and quotations with customers, suppliers, and trade lane partners, achieving favorable terms and conditions for the company Results-driven international trade professional with over 20 years of experience leading complex supply chain and logistics projects across borders. Skilled in project management and agile methodologies, with a strong background in commercial and logistics management. Demonstrated success in increasing revenue, managing costs, and improving efficiency for global organizations operating in the United States, Canada, and Latin America. Adept at building and maintaining relationships with key stakeholders and customers, with exceptional interpersonal and negotiation skills. Committed to driving business growth through innovative solutions and collaborative teamwork Hillebrand,

Canada

AUGUST 2021 –

AUGUST 2022

BUSINESS DEVELOPMENT MANAGER

Lead and supervise the commercial team, achieving daily goals set by the company headquarters and exceeding gross revenue targets by 8%, resulting in an improved profit margin in customer agreements

Achieve exceptional sales performance, securing 6 new local customers and 5 global accounts, and increasing operating margins by 15% through effective customer portfolio diversification, commercial risk evaluation, and thorough analysis of customer requirements Accountable for streamlining internal processes and improving communication and collaboration between different areas of the company, resulting in increased efficiency, productivity, and customer satisfaction

Successfully trained 2 sales representatives, setting and meeting sales goals, and ensuring they are equipped with the necessary skills and knowledge to exceed customer expectations Maintained positive relationships with existing clients while identifying potential new customers, enabling the company to expand its market share and generate new revenue streams Contribute to high levels of customer satisfaction by conducting close follow-ups, providing prompt solutions to issues, and actively seeking feedback to continuously improve service quality Research the latest business trends and created new opportunities to expand business, identifying and leveraging emerging technologies and market opportunities to gain a competitive edge 2020: TAPA Training (International Security Certification) - Tapa Global 2019: Scrum Master International Certification – Scrum 2017: Project Management Professional – ISEDE (Catholic University Uruguay) 2011: General Management Professional – ISEDE (Catholic University Uruguay) 2010: Bachelor in International Relationship – University of Uruguay 1998: Diploma in International Trade – University of Miami, FL, USA 1997: Diploma in Import/Export Marketing – Miami Dade College, FL, USA EDUCATION

2018: Emotional Intelligence, Root Cause Analysis Workshops 2018: Lean Production System – Roche, Ltd.

2015: Presentation Skills course – Eureka Institute 2015: Cambridge Advance English Diploma (CAE) – Cambridge University 2009: Marketing & Sales Course – Intendencia Municipal de Montevideo OTHER EDUCATION

Southern Agency

Network,

Uruguay

AUGUST 2010 –

MARCH 2013

COMMERCIAL MANAGER

Lead and manage a high-performing team of 4 professionals, overseeing all commercial activities of the company and serving as the primary commercial representative of PIL Shipping Line

Successfully manage the company's budget, achieving a +35% annual increase in sales and driving sustained growth and profitability

Drive successful negotiations with a diverse range of stakeholders, including customers, port terminals, warehouses, and shipowners

LANGUAGES

Spanish - Native

English - Proficient

Portuguese - Fluent

French - Beginner

INTERESTS

Marathon runner Training mentor

INTERNATIONAL TRADE AFFAIRS AND CUSTOMS REGULATIONS MANAGER, LATAM & REGIONAL LOGISTIC SECURITY OFFICER &

TRANSFORMATIONAL COACH

Streamline Customs and Trade processes, significantly reducing costs, charges, and duties through the application of duty reductions and exceptions Successfully managed 2 logistic security audits in Peru and Mexico, ensuring compliance with legal requirements and internal control procedures, and identifying areas for improvement to enhance security and safety

Act as a subject matter expert to support training and education on export strategies and customs matters, ensuring that team members were well-informed and equipped to make informed decisions

Serve as a key point of contact for select sector Export Management personnel, providing expert guidance on transactional compliance with export regulations, license preparation and processing, and the use of exemptions and exceptions in lieu of licensing Maintain up-to-date knowledge of changing export control laws and regulations, providing analysis and insights on their applicability and impact to company products, as well as on the company's export policies and procedures

Optimize import and export operations, identifying and implementing opportunities to reduce taxes and enhance efficiency and effectiveness

Provide expert security, safety, and risk mitigation advice, ensuring that project staff complied with project security procedures and were prepared to manage any threats Linking HQ with affiliates for international trade and customs matters, implementing corporate initiatives and projects

Improving customs and trade processes, including costs, charges, and duties Mentoring colleagues on continuous improvement and agile methodologies Two logistic security audits were performed in Peru and Mexico Roche

International

Ltd., Uruguay

MARCH 2013 –

JULY 2021

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