Air Force Technical Support

Dedicated and collaborative Quality Control Manager with over 25 years of progressive experience in the paper manufacturing production sector as well as 5 years in the United States Airforce. Exceptional capacity to evaluate product in a high-volume, fast-paced unionized environment by conducting visual inspections, examining data and making decisions that meet customer quality specifications. Recognized for my collaborative leadership style and ability to engage teams by soliciting their direct input to process improvement opportunities.

PROVEN STRENGTHS & SKILLS

Problem-solving

Challenging- high standards

Collaborative

Dedicated

Fully engaged and accessible

Customer-focused

Fully engaged

Data analysis and process improvement

Troubleshooting- Kepner Tregoe methodology

ISO certification maintained.

Product inventory systems -Oracle 12

Lean Six-Sigma Green Belt- 5 S Program

Microsoft Suite- Word, Excel, Power Point

CAREER PROGRESSION

International Longshoremen of Port Newark, NJ

2021-Current

Support transfer of incoming/outgoing material

SWM (Schweitzer-Mauduit International Inc). Spotswood, NJ

1984- 2020

Quality Manager

2018 - 2020

Managed quality system for mill.

Managed and maintained QEHS systems to be compliant with ISO-900; OHSAS-18001 and ISO-14001.

Managed local site and back-up newly implemented Qualnet system for North America sites.

Managed work procedures and ensure training program.

Operated as process leader for several corporate procedures.

Provided technical support for major customers.

Troubleshot, investigated, identified and assigned root cause for produced defects.

Assigned and implemented corrective actions to customer complaints.

Managed customer and internal specifications.

Managed 5 quality union employees.

Accessible/ exceptional work ethic– As the Quality Manager of a 24 hour and 7-day facility, responding to quality concerns during away on business or vacation.

Consistently took the initiative when others were not available to be accessible 24/7 to support the broader team, evaluate situation and answer questions, ensuring customer requirements were always top of mind.

Ensured the smooth transition of a new system by diligently producing manual reports for a month to ensure customer specifications were protected while the data conversion and report production was fully automated and ready.

Observed duplication of activities in our documentation and testing processes, called it to stop and created a new more streamlined process with the team’s input that leveraged production reports and eliminated redundancies.

Acted as a liaison with French customer base to support sister facilities in Canada; operated as the resource with the expertise that was needed.

Quality System Improvement Manager

2006 - 2018

Managed quality system for mill.

Managed and maintain QEHS systems to be compliant with ISO-900; OHSAS-18001 and ISO-14001.

Managed work procedures and ensure training program.

Operated as process leader for several corporate procedures.

Provided technical support for major customers.

Troubleshot, investigated, identified and assigned root cause for produced defects.

Assigned and implemented corrective actions to customer complaints.

Managed customer and internal specifications.

Provided back-up to mill senior quality manager.

Quality Control Team Leader

1997 - 2006

Managed 24 quality inspectors to ensure manufactured product is thoroughly tested and meets all specifications.

Managed workforce for quality inspectors to ensure all work positions are filled for a 24/7 operation.

Trained and evaluated quality inspectors for competence to work procedures.

Maintained approximately 20 pieces of test equipment ensuring equipment is operating properly and is in current calibration requirements.

Created, modified and maintained approximately 50 work procedures.

Kimberly Clark (SMI Inc.), Spotswood, NJ

1984 -1997

Ran slitter machine producing quality product meeting objectives.

Assisted machine operators running paper machines.

Inspected finished product to ensure product met all specifications.

Inspected finished product prior to shipment to customers, perform special tests as required, performing daily verification of test equipment to ensure equipment was in calibration.

United States Air Force, Seymour Johnson Air Force Base, Goldsboro, NC and Gibbsboro Air Force Station, Gibbsboro, NJ

1979 -1984

Administrative

Processed incoming and exiting Air Force members.

Prepared performance reports and other administrative duties as required.

EDUCATION & PROFESSIONAL DEVELOPMENT

Lean Six-Sigma Green Belt- 5S Program.

Kepner-Tregoe Program

High School Diploma, Linden High School, Linden NJ

AWARDS & RECOGNITION

Nominated Sergeant of The Year for TAC command while in United States Air Force

Primary and key liaison representing SWM globally to primary customer for several product lines.

COMMUNITY & VOLUNTEER EXPERIENCE

Coach for basketball and football in Police Athletic League (PAL) for numerous years.

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