Thomas Sprinkle

Professional Summary

Thomas is an experienced Desktop Support Technician with 15 years’ experience in desktop support including new PC deployment, Imaging, and Tier 3 support in multiple enterprise level environments. Working primarily in a “hands on” environment with users at all levels of the company; Thomas is skilled at providing a high level of customer service while quickly providing support for all software and hardware issues.

Professional Experience

VA Medical Center, Lexington, KY

Information Technology Specialist Feb 2023– July 23

‘Hands On’ Customer Support / Troubleshooting – PC Hardware / Software

Windows 10 Enterprise – Laptop / Desktop Deployment

Support for Windows Office 365

Active Directory, MS Bit Locker Encryption

Dell / HP Laptop and Desktop Support

SCCM Imaging

Cisco Call Manager (Cisco IP Phones) and Unity Connection (Voicemail)

‘Service Now’ Ticketing System

EdgeCo Holdings, Lexington, KY

Information Technology Specialist Sept 2021 – Feb 2023

‘Hands On’ Customer Support / Troubleshooting – PC Hardware / Software

Admin Support for Windows Office 365

Active Directory, MS Bit Locker Encryption

DocRecord Server Support

Dell / Lenovo Laptop and Desktop Support

Windows 10 Enterprise – Laptop / Desktop Deployment

‘Service Now’ Ticketing System

VA Medical Center, Lexington, KY

Information Technology Specialist April 2021 – Sept 2021

‘Hands On’ Customer Support / Troubleshooting – PC Hardware / Software

Support for Windows Office 365

Active Directory, MS Bit Locker Encryption

Dell / HP Laptop and Desktop Support

SCCM Imaging / ‘Service Now’ Ticketing System

Cisco Call Manager (Cisco IP Phones) and Unity Connection (Voicemail)

Commonwealth Office of Technology, Frankfort, KY

Information Technology Analyst Oct 2020 – April 2021

‘Hands On’ Customer Support / Troubleshooting – PC Hardware / Software

Support for Windows Office 365

Active Directory, MS Bit Locker Encryption

Dell Laptop and Desktop Support

Windows 10 Enterprise – Laptop / Desktop Deployment – Troubleshooting Software

SCCM Imaging / ‘Service Now’ Ticketing System

Frost Brown Todd Attorneys, Lexington, KY

Desktop Support Specialist June 2019 – Oct 2020

‘Hands On’ Customer Support / Troubleshooting – PC Hardware / Software

Support for Windows 10 Enterprise / Office 365 / OneDrive

Lenovo Laptop, Dell Laptop, and Microsoft Surface Pro Support

Complete Application Support including Office 2016 and OneDrive

IQTrack Ticketing System

Valvoline World Headquarters, Lexington, KY

Desktop Support Engineer Sept 2018 – June 2019

‘Hands On’ Customer Support / Troubleshooting –PC Hardware / Software

Support for Microsoft Office 2016 / Microsoft 365 / Lotus Notes 9

Lenovo Desktop / Laptop Support – Hardware / Software - Windows 7 / 10 Enterprise

Active Directory, MS Bit Locker Encryption, Remote Support using ‘LogMeIn’ / RDP

Microsoft Surface Pro Project Manager - Windows 10 Enterprise – (160 deployed)

Windows 10 Enterprise – Laptop / Desktop Deployment – Troubleshooting Software

SCCM Imaging / ‘Service Now’ Ticketing System

LGE_KU, Lexington, KY

Windows 10 Migration Project Jan 2018 – Sept 2018

Troubleshooting – Windows 7 Enterprise / Windows 10 Enterprise

SCCM Imaging – Windows 10 - HP desktops / laptops

Ashland LLC / Valvoline World Headquarters, Lexington, KY

Systems Technician Specialist Sep 2014 – Jan 2018

‘Hands On’ Customer Support / Troubleshooting –PC Hardware / Software

Support for Microsoft Office 2003, 2007, 2010 / Lotus Notes 9

Lenovo Desktop / Laptop Support – Hardware / Software - Windows 7 Enterprise

Active Directory, MS Bit Locker Encryption / Digital Guardian

Troubleshooting / Configuration of printer drivers locally & servers worldwide

Remedy Ticketing System

Toyota, Georgetown, KY

IT Technician / Desktop Support Feb 2013 – May 2014

‘On Call’ / ‘Hands On’ Customer Support –PC Hardware / Software

Support for Microsoft Office 2003, 2007, 2010

Dell Desktop / Toshiba Laptop Support – Hardware / Software - Windows XP / 7

Active Directory, Data Armor Encryption, Remedy Ticketing System

Network Troubleshooting

Cisco I.P Phone / Voicemail Configuration

Remote Desktop Support

Schneider Electric / Square D Plant, Lexington, KY

Systems Technician Specialist Feb 2011 – Feb 2013

‘On Call’ Customer Support – Network / PC / Printer Troubleshooting

Support for Microsoft Office 2003 and 2007

Desktop / Laptop / Printer Support – Hardware, Software - Windows XP / Vista / 7

Active Directory, Novell, Remedy Ticketing System, Remote Desktop Support, SQL / Access

Email - Lotus Notes Configuration

New PC Deployment / Configuration and Installation / OS Imaging

Education and Certification

Eastern Kentucky University, Richmond, KY

Bachelor’s Degree in Career and Technical Education, 2014

Sinclair Community College, Engineering Department, Dayton, OH

Associate Degree in Engineering Science, 1994

Certification

DCSE, 2007

CCNA, 2004

A+, 2002

Professional Skills

Office 365 / Office 2019, 16,10,07

Azure – PC Management / Active Directory

Windows Enterprise 10,8,7

Outlook 2019, 16, 10, 07, 03 / Lotus Notes 9

Laptops / Desktops – Dell, Lenovo, and HP

Servers 2016,12,08,03,2000, NT - AD, DNS, DHCP

SCCM / Image X / Ghost / PING / Desktop Central

Symantec Endpoint Protection / FortiClient

VPN – Cisco AnyConnect / FortiGate

Cisco Call Manager / I.P. Phones / VM / Ring Central

HTML / JavaScript / PHP – Web Design

Cisco Router/Switch Configuration

Web Design - Adobe Dreamweaver

PLC Experience – Allen Bradley: Rs Logix / PLC5 / Rs Linx

Visual Basic 6.0 & 2008, C++, FORTRAN

AutoCAD V12

Honors / Activities

Bachelor’s Degree in Career & Technical Education (Aug 2014)

E.K.U. Dean’s List – (3.77 GPA)

Dell Certified (November 07)

Cisco Certified Academy Instructor (June 04)

CCNA Certified (March 04)

CompTIA A+ Certified (Nov. 02)

Letter of Recognition (VP of Rockwell Automation - July 01)

RA Direct Hire Training Program (Jan. 99)

IAS Accredited Lab Technician (Whirlpool - June 97)

Associate Degree in Engineering Science (June 1994)

Sinclair Comm. College Dean's List (3.8 GPA)

Actively involved in running long distant road races (88-90)

Completed Dayton Spokesman's Club (87 - 3 year-Speech Club)

Graduated High School one year early (87)

High School – Member of National Honor Society (87)

Owned / Managed Landscape Business during High School (86-88)

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