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Operations Manager Customer Service

Location:
Atlanta, GA
Salary:
16.00
Posted:
September 14, 2023

Contact this candidate

Resume:

RODERICK E. ROLLEY Contact

Tel : 678-***-****

E-Mail : adzpbj@r.postjobfree.com

*** **** *** **, ***., GA. 30310

Profile

Objective To be gainfully employed, while promoting safety, teamwork, and charity for others, self and company. Executing with precision, following out orders and procedures with persistence, patience, and good judgment. To understand policies, procedures, and protocols, then set forth what’s expected and beyond. Willing and expected to be learnet, having a passionate and a charismatic attitude.

Availability Full time, PRN, Overnight)

Key Skills

Proficient with a vast array of trainings, trades, skills, and education including but limited to: Volunteering/community

Engagement:

United States Navy*

AMERICORPs* Alumni

True North

.Duluth, Mn

Children's HealthCare Of

Atlanta Critical Transport

Team*

Moving In The Spirit Dance

Org*., Atlanta, Ga.

Youth Valley Community

Center, Duluth, MN.

Burgess/Peterson

Elementary Parent Helper

Atlanta, Ga.

Médical & Public health:

Federal Emergency

Management Agency ICS

Cert. 100, 200, 700, 800*

National Registered

Emergency Medical

Technician*

State EMT Certified*

Emergency Vehicle Opps.

Certified*

Trauma Management

Certified*

BLS/First Aid/CPR/AED

Certified*

Crisis Prevention

Intervention(CPI) Certified*

Heartland Homes in Duluth

MN., studied, trained, and

employed dealing with

Vulnerable adults.

Public & Private

Security.,Technical,

Technician, Temps.

Ga. Board Of Private

Detective Security Cert*.

(509-3.02)

15 yrs Exp in Security

unArmed, detecting,

monitoring and securing

government property,

private properties, and

corporations. Trained in

techniques of operation,

safety, situation and

enviromental awearness.

More than 15yrs as Theater

Technician-Kinetic

providing necessary

knowledge, skill, and spirit

for stage, private technical

contracting, and community

affairs.

Forklift Certified*.

More than 5yrs in

Telemarketing(Political,

Sales, Collections)

Aviation Mech/Tech Cert*

Customer Service/ Food

Service/ Cleaning Services:

20+ years in foodservice as

server, crew member, and/or

cook/prep/food handler.

SafeServe Certified*

Bartending/ Mixologist

Certified*

10yrs exp.

Studied and developed

customer service techniques,

fundamentals, and

responsibilities of liquors.

Contracted for Emory,GSU,

GA Dome, Turnerfield,

GaTech, Dejavu Jazz Club,

Private Events, GWCC, and

temp agencies.

More than 20 yrs in

janitorial, custodial, public

and private cleaning

services. Maintaining and

operating equipment

necessary for daily

operations including but not

limited to recalibration,

small repairs,and inventory

assessment.

Éducation

AUG:2013-Jan2014(r

ecert02/2017)

Atlanta Technical College Emergency Médical Technician/EMT

● Interpersonal Relations

● Basic Life Support Quailed & Certified.

● Anatomy Physiology

● Cardiopulmonary Resuscitation Training

● NREMT CERT.

Jan:2013-Nov2013 Lake Superior College-Duluth, MN

● Associate’s in Arts/Science Degree-Continued Education-

● General Psychology

● Interpersonal Relationships/Messages

● Anatomy Physiology 1&2

Feb:2013-April2013 HeartLand Homes L.L.C.-Duluth, MN

● Crisis Prevention Intervention Certified

● CPR re-Certified

● Caring For Vulnerable Adults

June2007-Aug.2007 CNATTU NAVAL STATION, Norfolk, Va a Aviation Structural Mechanic.

● Aviation Structural Mechanic Common Core Class A1 Certified

● Chemical/Fluids/HazMat Management, Transport, and Control.

● Hydraulics, Wheel/Tire, Air Framing

Work Experience

Metro Atlanta Ambulance current

Gem Mobile Health NON emerg trans

Pennsauken, NJ

EMT

● Protects company’s property and staff by maintaining a safe and secure environment.

● Acts lawfully in direct defense of life or property.

● Takes accurate notes of unusual occurrences.

● Assesses nature and extent of emergency situations and need for additional assistance.

● Mitigates incidents by helping to control crowds, protecting valuables and performing other duties.

● Assists other emergency medical personnel with administering Advanced Life Support. Dec2020-DEC20

21t

Puckett EMS

Children Health Centers Of Atlanta/surroundings Sateilite EMT/VehicleOpps./Driver

August2019-Feb2020

● Respond to all calls for service dispatched from the Puckett EMS communications center as directed.

● Provide care and treatment to patients according to company policy and the company medical director protocols.

● Ensures the ambulance and all equipment is cleaned and checked daily. Any deficiencies should be reported immediately to the shift supervisor or Operations Manager.

● Prepares and completes appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly and monthly unit check offs.

● Ensures unit and crew members adhere to Puckett EMS policies, procedures, guidelines, directives and standards. Reports any deficiencies to the shift supervisor or Operations Manager.

● Ensures vehicles placed in-service comply with required laws, rules license, and regulations as outlined by the State of Georgia and other authorized agencies.

● Prompt and regular attendance at work and mandatory meetings.

● Maintain a state of readiness and professionalism while on-duty.

● Maintain a professional appearance and conduct while in company uniform either on or off duty.

● Self-motivated and requires little supervision and direction.

● Performs other such duties as may be required

● Operate and maintain vehicles for Critical response calls according to local, state and federal guidelines.

American Medical Response (AMR)

3505 Naturally Fresh Blvd Atlanta, Ga 30349

EMT/DRIVER

August2018/August2019

● To provide basic, noninvasive interventions to reduce the morbidity and mortality associated with a deployment.

● Roles of the EREMT may include but are not limited to: evacuation assistance, emergency call response, interfacility transports, on-scene stand-by, search and rescue support, hospital or shelter staffing.

● Render care to Patient according to scope of practice, local, state, and federal guidelines.

● Understand and comply with ICS and NIMS concepts and principles.

● Contact the STL or appropriate incident personnel with problems encountered on the incident, including mechanical, human resources, operational, and/or logistical.

● Inspect vehicle and equipment as required to assure serviceability

● Complete manifest and other reports/forms as required. Central EMS/ Priority Ambulance

205 Hambree Park Dr., Roswell, Ga. 30076

EMT/DRIVER

January2017/August2019

● Respond to all calls for service dispatched from the Central EMS communications center as directed.

● Provide care and treatment to patients according to company policy and the company medical director protocols.

● Ensures the ambulance and all equipment is cleaned and checked daily. Any deficiencies should be reported immediately to the shift supervisor or Operations Manager.

● Prepares and completes appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly and monthly unit check offs.

● Ensures unit and crew members adhere to Central EMS policies, procedures, guidelines, directives and standards. Reports any deficiencies to the shift supervisor or Operations Manager.

● Ensures vehicle placed in-service comply with required laws, rules license, and regulations as outlined by the State of Georgia and other authorized agencies.

● Prompt and regular attendance at work and mandatory meetings.

● Maintain a state of readiness and professionalism while on-duty.

● Maintain a professional appearance and conduct while in company uniform either on or off duty.

● Self-motivated and requires little supervision and direction.

● Performs other such duties as may be required

Select Choice EMSTransport/Urgent Care Transport

2426 Park Central Blvd, Decatur, Ga. 30035

EMT/DRIVER

Julyl2015/August2017

● Transporting clients to appointments, treatments and dialysis utilizing company vehicles in a safe and professional manner.

● Effectively communicate with dispatch regarding schedule progress and to receive instructions.

● Maintain a professional image and attitude in regard to clients and coworkers.

● Complete daily vehicle pre-trip and post-trip inspections and maintain vehicle cleanliness.

● Assist clients as needed to safely enter and exit the vehicle and to and from their destinations.

● Understand and operate GPS on cell phones.

● Understand and utilize transportation app provided.

● Perform other duties as assigned.

Moving In The Spirit- THE BEAM

819 Glenwood Ave Atlanta, GA.,30316

Theater Technician-Kinetic-CONTRACTOR /Employer Technician

● Facilities Assistant Manager

● Lead Theater Technician

● Operate lighting, sound, audio visual

equipment.

● Management for front of house, Stage, and

backstage, during such productions.

● Maintain readiness for productions and

facilities occupancy.

August1998-Aug2015

TeacherArtist/Choreographer/Dance Instructor

Student Teacher/Temp--Sept 1998-Sept2009

● Stepping Stones- (Boys and Girls 3yrs-6yrs )instructor and assistant to the instructor

● Men(9yrs-12yrs of age) in motion assistant to the instructor

● Boys(7yrs-8yrs) in motion lead instructor

● Apprentice Corp-(Boys and Girls 13yrs-18yrs) assistant to the instructor

● teach incorporated instruction on basic body alignment, with movement and on to dance

● creating a safe environment for youth to discover, embrace, and share creativity and courage

● developing young leaders to enter back into their own words, facing uncertain challenges with positive morals

& values taught and incorporated through the art of dance Piedmont Elementary/Valley Youth Center/ Boys and Girls Club-Duluth,Mn True North AmeriCorps Student Support Advocate

● Provide basic support in three strategic areas

● Academic success

● Academic Engagement

● Service Learning

August, 2012-August20013

Part-time Volunteer

.

Part-time job

Kaboodle Home

Specialize in Home Decor Store Assistant to Owner/Artist//Designer

● Upholstery

● Multipurpose furniture design/decor

● Delivery

● Facilities Cleaning Manager

● Festival and Event on call Coordinator

● Part Time/ Seasonal

August, 1999-July2018

United States Navy

Airman Aviation Structural Mechanic

Sept2004 1998-Feb2008

Enlistment

REFERENCES GIVEN UPON REQUEST



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