Customer Service Representative
Resume:
Maya Sampson
Ogden, UT *****
*************@*****.***
Employment Profile
Dedicated Customer Service Representative motivated to maintain customer satisfaction, Trained and experienced in resolving customer complaints and promoting conflict resolution, High Energy, Adept at analyzing and resolving customer concerns using established procedures Skills
Active Listening Reading Comprehension Communication Critical Thinking Service Orientation Empathetic
Time Management Process Information Sympathetic
Safety Standards Quality Controls Punctuality
Work Experience
Data clerk Trigent Solution (government contractor), Ogden, UT, 2022-current
● Perform original entry/data verification functions on information returns on SCRIPS system.
● Process checks/money
● Open mail from incoming deliveries
● Perform minor transcription of information into a computer program
● Input data into an inventory tracking system
● Input entity changes such as name and address changes
● Process requests for a variety of products such as transcripts
● Other minor computer work including correspondence work as assigned. Alarm Dispatcher, Avantguard, South Ogden, UT, 2020-2020
● Process alarms quickly, accurately, and professionally in stressful situations
● Process 70+ calls a day
● Dispatch the proper authorities, verify that help is on the way and notify responsible parties
● Accurately document all responses
● Learn and use new software to complete multiple tasks University of Utah Hospital, Salt Lake, UT, 2018-2020
● Provide direct care to mom and baby
● Assist with baby’s first bath
● Vitals every 4 hours
● Care for patient and provide a safe environment for both mom and baby
● Maintain confidentiality of all patients care in accordance to HIPPA guidelines Mountain Ridge Assisted Living, 2016-2018
● Care for residents and assist in updating each resident’s service plan
● Assist with Activities of daily living
● Assist in providing a safe environment for residents
● Maintain confidentiality of all residents care in accordance to HIPPA guidelines Education
Weber State University:2018-current,
Bonneville High School:2015-2018
References
Available Upon request
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