Call Center Collection Specialist

Mark Manerchia

302-***-****

adzp62@r.postjobfree.com

Summary

Successful management professional with 20+ years’ experience in the Credit Collections environment. Goal oriented, customer and client focused. I excel at accomplishing individual and team projects. My most recent position allows me to bring my excellent communication, interpersonal and organizational skills to the forefront. Proven track record in my ability to be effective in educating, motivating and communicating with a diverse workforce at all levels of the business as well as collaborating effectively. Education

Aug. 1981 - May 1983 Business Administration, University of Delaware Newark, Delaware

Work Experience

May. 2022 - Aug. 2023 Collection Specialist, Barclays

• High call volume environment in an outbound call center capacity. Oct. 2013 - May 2022 Loan Servicing Rep, Flagship Credit Acceptance Chadds Ford, Pennsylvania

• Produce revenue and or minimize loss for the company with each account

• Manage up to $2 million on monthly basis of Auto loans originated by FCA

• Responsible for high call volume / high customer contact and extensive negotiation skills

• Mitigate loss - secure arrangements / secure vehicles as policies dictate Jan. 2008 - May. 2012 Collection Specialist/Repossession, Wells Fargo Auto Finance Chester, Pennsylvania

• Automobile Installment loans at 90 days delinquent or greater

• Decision of accounts for repossession of collateral as well as payment negotiation to minimize company loss

• Produce revenue and or minimize loss for the company with each account

• Write-down prevention / extensive skip tracing /direct collaboration with the Recovery Agents

March. 2007 - Jan. 2008 Manager of Operations, SIMM Associates Inc. Newark, Delaware

• Directly responsible for 25-30 employees

• High call volume environment in an outbound call center capacity.

• Monthly client goals of 500k to 1 MM in gross dollars collected

• Managing an average inventory of 15-20 thousand accounts on a monthly basis.