Bryan Sampson, CSM, CSPO, CSSGB, ITIL * linkedin.com/in/bryanpsampson

adzp5h@r.postjobfree.com 847-***-**** Park Ridge, IL 60068

Program Delivery Manager

Program Delivery Manager experienced in leading and supporting vital Program and Project implementations in the technology and business services sector. Well versed in all aspects of Project Management and Service Delivery operations including strategic planning, requirements gathering, managing stakeholders, and communicating program status and recommendations to senior management and clients. An active listener who rapidly assesses customer and peer needs and diffuses escalated issues and follows through to complete resolution.

Additional Strengths and Competencies

CSM CSPO CSCSSGB ITIL 4 Project Management Continuous Improvement Change Management Requirements Analysis Vendor Management Cross-functional Leader Quality Assurance Process Improvement Service Delivery Customer Account Management Customer Satisfaction Program Management Strategic Planning Agile Methods Contract Negotiation Training and Development

Career History

Credera, Chicago, IL (2021-2023)

Senior Consultant, Management Consulting (May/2021 – Jul/2023)

· Collaborate across business units to develop/execute project/programs

· Advise on best-in-class Agile practices/frameworks

· Develop/deliver executive-level communications

· Conduct market research informing data-motivated conclusions to guide future development

· Conduct discovery workshops synthesizing crucial themes to identify initiatives and develop roadmaps

· Leverage proven methodologies and tools to execute on the above activities

RedSky Technologies, Chicago, IL (2020-2021)

Solutions Engineer (Oct/2020 – May/2021)

· Provide technical support for sales/marketing teams for software product and best practices for call server configuration

· Liaison between professional services and development teams on for enhancements and software bugs

· Setup/maintain lab environments

· Provide guidance for development around Agile best practices

· Create documentation for project management best practices

IRI, Chicago, IL (2018 – 2019)

Project/Delivery Manager (Jul/2018 - Oct/2019)

· Product owner responsible for backlog creation, prioritization, and roadmap

· Manage Supply Chain delivery activities

· Provide new capabilities training

· Manage cross functional teams to produce custom deliverables

· Daily model validation

· Main point of contact for questions/concerns

· Supported senior management validating current data tables and calculations

· Reconfiguration of invalid data with cross functional teams

· Main point of contact for Supply Chain Gateway CPG manufacturers

Nielsen, Chicago, IL (2017 – 2018)

Project Manager/Deployment Lead, North America Deployment (Nov/2017 - Jun/2018)

· Directed delivery of marketing analytic product/solution for global leading CPG retailers/manufacturers.

· Managed project plan, assessing risks and working with multi-functional teams to provide mitigation and resolution.

· Defined program implementation including product roadmap

· Supported senior management acting as the main point-of-contact for questions/concerns, and project status updates

· Developed SmartSheet templates for project tracking

Motorola Solutions, Schaumburg, IL (1999 – 2016)

Project Management Office (PMO) - Project Manager (Jan/2016 – Dec/2016)

· Utilized best practices for project management

· Accountable to senior management and finance department for project metrics

· Administered financial upkeep within project management software

· Provided project updates and projected milestone acceptance dates

· Corrected failing project that exceeded budget, had scope creep, and missed critical milestones

· Developed/delivered executive-level and client communications

· Established a post-project maintenance schedule

Project Manager (Nov/2010 – Dec/2015)

· Supervised projects from a portfolio of products/services

· Main point of contact for 7-state region

· Transitioned projects to post-project maintenance and warranty

· Eased implementation of emerging technologies utilizing best practices and current processes

· Established a network of installation technicians

· Provided training roadmap to onboard additional field technicians for support and installations

· Developed/delivered executive-level and client communications

Education and Professional Development

Bachelor of Arts, Leadership, DePaul University, Chicago, IL

Certifications and Continuing Education

ITIL 4 Foundation, PeopleCert

Certified Scrum Master (CSM), Scrum Alliance

Certified Product Owner (CSPO), Scrum Alliance

Six Sigma Green Belt (CSSGB), International Association for Six Sigma Certification

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