Customer Service Human Resources
Resume:
Alma Quintana
Address: **** ******* ** *** ***, El Paso 79912, USA
Phone number: 915-***-****
Email address: *******@*****.***
Personal Information
Work experience
**/**** – 09/2022
El Paso, USA
Human Resources Asst
Amazon
Take employee calls, cases and chats that are transferred by ERC Associates in a contact center environment. Take ownership of complex and escalated cases. Conduct extensive research and use subject matter expertise to drive the right solution. 08/2019 – 01/2021
Carlsbad, USA
Electrician
Great Basin Industrial
Provide electrical technical support to all areas of the rig or site. Maintain an adequate supply of parts for emergency repairs. Assist the maintenance supervisor or chief engineer with preparing the maintenance and repair budget for the electrical systems. 02/2018 – 04/2019
El Paso, USA
Bilingual customer service
Verizon Wireless
Providing product and service information and resolving product and service problems. Attracting potential customers by answering product and service questions and suggesting information about our products and services. Helping with billing questions and any other concerns regarding their account.
01/2016
El Paso, USA
Customer Service Rep Lead/Trainer
HGS
Delegating and coordinating tasks and oversee the activities of the department. Managing conflict, monitoring processes, representing the team, and hire and train staff to make sure tasks are performed accurately. Delivered training programs for customer service staff.
03/2010 – 05/2015
El Paso, USA
Human Resources Rep
Pros Ranch Market
Leaded and direct the routine functions of (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices. Performed all training for the staff Education
05/2015 – 07/2017
El Paso, USA
Psychology
Argosy University
Skills
Bilingual
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