Customer Service Associate
Resume:
Gerald Battle
Buffalo, NY *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Collections Specialist
Lucrum Enterprises Corporation - Buffalo, NY
July 2022 to February 2023
Payday loan collections. Working with Collect max and Beam also skip tracing. Loan Officer
Credit Deployment Services - Williamsville, NY
December 2021 to June 2022
Underwriter (payday loans)
Senior Loan Specialist
KeyBank - Lockport, NY
October 2016 to September 2021
Servicing mortgages, credit accts and lines of credit. Also vehicle and personal installment loans. Coach and Senior Specialist in escalations. Systems used: ALS MSP TS2 pep+ Hogan Quest view deluxe and C mod.
Customer Service Associate
First Niagara Bank - Lockport, NY
June 2014 to October 2016
Credit card specialist
Education
Associate's degree in Business
Polk State College - Winter Haven, FL
June 1990 to June 1992
Skills
• Budgeting
• Microsoft Excel
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