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Customer Service Operations Manager

Location:
Ontario, CA
Posted:
September 15, 2023

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Resume:

Andres Giro ***** Malaga Drive

Fontana,CA *****

840-***-****

adzp1k@r.postjobfree.com

EXPERIENCE

NRI Distribution, Fontana, CA — Supervisor/Trainer December 2022 - PRESENT

● Trained and certified employees to ensure safe and efficient working conditions.

● Performed inventory and safety audits.

● Managed parcels, LTL, and warehouse orders to ensure on time delivery and minimize shortages.

NFI, Chino, CA — Operations Lead

August 2020 - November 2022

● Managed inbound and outbound freight to ensure on time delivery to the correct destinations.

● Scheduled drivers routes according to delivery dates and hours of service.

● Managed employees paperwork work and loading procedures to make sure a safe working and efficient environment for all. Bimbo Bakeries USA, Pico Rivera, CA — Distribution Supervisor

July 2015 - March 2020

● Coordinate transport schedules with shipping and production departments to ensure safe and on time deliveries to our customers.

● Hire, train, and develop Class A drivers and dock associates.

● Oversea Drivers DOT records to stay CHP compliant.

● Trained and certified employees in Driver’s electronic logs, WMS software, and OSHA /Company safety standards.

● Managed and updated DOT paperwork and certifications in order to be California compliant.

Seamless Transportation LLC, Riverside, CA — Operations Manager

July 2013- May 2015

● Managed day to day operations of 30 reefer units.

● Handled customer orders and brokered out company loads to 3rd carriers.

● Booked and scheduled pickups and deliveries through the railroad

(BNSF and Union Pacific).

● Problem solving any issues in transit and report any changes to the customer in order to minimize cost and delays. SUMMARY

Flexible and efficient

Transportation Supervisor

with 10 years of industry

experience. Offering a proven

history of successfully

evaluating and optimizing

transportation systems.

Excellent communication and

client service skills. Proficient

in cutting costs without

compromising for

effectiveness.

SKILLS

Ability to make sound

business decisions in

ambiguous circumstances and

manage with a degree of

autonomy.

Proficient in transportation

management systems, other

related logistics and software

equipment.

Proven organizational,

multitasking, and deadline

skills.

DOT Proficient and Electric Logs

certified.

Excellent Customer Service and

Problem solving skills.

LANGUAGES

Ultra Logistics, Fairlawn, NJ— Broker

July 2011 - May 2013

● Responsible for the selection of Truckload and other 3PL carriers.

● Communicate effectively with carriers, customers, and customer service team members to achieve on time service.

● Update customers on tariff, schedule, and service changes.

● Cover all open loads in my area with a 20% profit margin. Conway Freight, Santa Fe Springs, CA— Account

Manager/Transportation Supervisor

June 2006 - May 2010

● Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.

● Update customers on tariff, schedule, and service changes.

● Develop sales territory and increase monthly revenue by using Spin Sale techniques.

EDUCATION

California State Fullerton, Fullerton,CA— B.A. Business

(Finance)

August 2000 - May 2005

Bachelor of Arts in Business with an emphasis in Finance. Minor in Economics

Graduated GPA 3.6

Bilingual in Spanish.



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