Reena Mohan

Schaumburg, IL, ***** 847-***-**** adzp19@r.postjobfree.com Reena Mohan LinkedIn

Agile Program Manager

Experienced Program Manager with proven track record of leading successful Agile transformations, delivering high-impact projects. With 18+ years in the IT industry, strong ability to leverage Agile methodologies, including Scrum, Kanban, and SAFe. Keen alignment with business objectives utilizing Agile principles to improve productivity, increase efficiency, and enhance customer satisfaction. Coached Product Owners and Scrum Masters, Business and IT teams on Agile and Scrum methodologies to foster a culture of continuous improvement and promote agile mindset. Proficient in building, developing, and leading high-performing local and global teams that embrace changes in technology and processes.

Strengths include:

Development Methodologies (Agile, Waterfall) Kanban Program Management

Software Development/Implementation Software Quality Testing Automation Process Mapping

Data Management and Integration

Skills

Leadership and Management: Agile Project Management, Agile Coach, Mentorship, Stakeholder Management.

Project Management Tools: Microsoft Project, Azure DevOps, JIRA, Aha, Kendis

Data Analysis and Reporting: PowerBI, Tableau, SQL, Python, Talend, MS PowerBI, MS Power Automate

Communication: Workshop Facilitation, Training, Stakeholder and Communication Engagement.

Software Tools: MS Excel, MS PowerPoint, Office365, UFT, Remedy, X-ray, MF ALM, Synchronizer

Programming Languages: Python, C, Java, C++

Third-Party Software: Tableau, Talend, Open Studio, Aha, Kendis.

Professional Experience

WALGREENS Deerfield, IL

Agile Project Manager (May 2022 – July 2023)

Used Agile methodologies to drive technology enablement and modernization of enterprise software solutions, including migration to cloud infrastructure/SaaS-based solutions and business process integration on behalf of 4 major clients.

Successfully led 35+ team members as Agile Project Manager, overseeing cross-functional Risk & Compliance programs and initiatives such as Monitoring Enablement, DevOps Enablement and Test Engineering.

Managed programs from initiation to launch & worked with key stakeholders across multiple lines of business; defined program governance, metrics, and reporting

Partnered with product and platform leads to develop the business case, scope the work, and ensure alignment on vision and strategy.

Defined KPIs and OKRs for the PI (Program Increment), working closely with leadership and teams to establish measurable success criteria.

Received accolades for strong leadership in managing the migration of Atlassian tools (Jira, Jenkins, Artifactory) to Microsoft Azure DevOps, streamlining development processes.

Upgraded utilization of new tool for 50+ team members by leading Jira Boards to Azure DevOps migration and coaching teams on Agile processes serving as Agile coach/Project Manager.

Facilitated and managed the development of a platform for automated execution for performance and functional tests including development and roll-out of functional test scripts for 10 Walgreens applications including Digital, Retail, Merchandising,

Leveraged PowerBI to create insightful financial reports, enabling efficient resource and vendor management as part of Cloud Business Office.

Coached Product owners and scrum masters on Agile principles, Scrum practices, DevOps tools and the continuous improvement mindset.

Recognized in 2021 and 2022 by Product Owners for ability to ensure everyone is aligned and working towards the common goal.

Lead the Scrum Of Scrums (SoS) for reviewing the sprint highlights, impediments, and action for reviewing practices with Product Owners/Scrum Masters/ RTEs/ Agile Delivery leads

Orchestrated and facilitated Program Increment (PI) Planning sessions for a large-scale transformation initiative.

Tracked and communicated Agile metrics including sprint velocity, sprint burndown, PI (Program Increment) progress within SAFe framework

Collaborated closely with Product Managers, Product Owners, and stakeholders to define program priorities and objectives for the PI with product driven initiatives.

Coordinated multiple Agile Release Trains (ARTs), each consisting of several cross-functional Agile teams, to ensure alignment with organizational goals.

Led pre-PI planning activities, including backlog refinement and story mapping, to prepare teams for a successful planning event, by providing oversight & process guidance for activities.

Provided leadership and guidance’s to teams/business units where product is not yet institutionalized or adopted.

Facilitated cross-team collaboration and dependency identification to mitigate risks and ensure a smooth execution of the PI, aligning the PI deliverables with customer needs and strategic objectives.

Captured and communicated key PI planning outcomes, including program objectives and strategic initiatives, team commitments, and identified risks, to relevant stakeholders.

Coordinated post-PI planning activities, including regular PI sync meetings, to track progress, adjust plans, and address any emerging issues.

Facilitate and drive decisions from key stakeholders around financials, scope, risks and dependencies.

Implemented improvements based on retrospective feedback to enhance the effectiveness and efficiency of future PI planning sessions.

Played a pivotal role in fostering a culture of agility and collaboration across the organization, contributing to the successful delivery of program increments.

Sr. Scrum Master (Sept 2017 - April 2022)

Used Agile methodologies to drive technology enablement and modernization of enterprise software solutions, including development of platform for automated build, deployment and execution of tests and migration of SaaS-based solutions (Jira Boards to Microsoft Azure DevOps)

Facilitated Sprint release planning with Product Manager, Product Owner and stakeholders to determine the features, sequence and expected timeline.

Led and facilitated Agile ceremonies, including Daily Standups, Sprint Planning, Sprint Review, and Sprint Retrospectives, promoting cross-functional collaboration and ensuring the delivery of high-quality software products.

Coached multiple teams to improve agility practices and become more self-organizing

Coached and mentored development teams in adopting Agile methodologies, resulting in a 20% increase in team velocity and a reduction in project delivery times.

Transformed data engineering expertise into effective Scrum practices to drive data-driven decision-making within the Agile teams.

Leveraged deep understanding of Azure DevOps (ADO) to optimize team workflows, customize reports, and integrate PowerBI visualizations, enhancing transparency and enabling data-backed insights into project progress.

Championed continuous improvement initiatives, implementing retrospective action items that resulted in a 15% increase in team satisfaction and an enhanced focus on delivering value in each iteration.

Facilitated a culture of innovation and experimentation within the development teams, fostering an environment where creative solutions were encouraged and positively impacting product innovation.

Developed and implemented DORA metrics (Cycle-Time, Lag-Time, Deployment Failure%, Defects leaked to production for 18 Walgreens critical systems/applications

Created Dashboards in Tableau for reports with data insights, data trends and insights

Project Manager, VIP Payor (Prime initiatives) (Nov 2018- Oct. 2019)

Lead the implementation of $400K project including solution design and project planning. Facilitated new health payor acceptance and campaign management, identifying how many and which individuals could be reached per campaign channel.

Achieved insight into best way to reach app users and regular customers for notification preferences, providing granular detail about key opportunities and areas to avoid redundancies.

Improved process to capture information from monthly data loads through creation of IT plans, collaborating with 20 team members, and ensuring compliance requirements.

Managed project plans, revised estimates, and facilitated solution design discussions to match records and findings per channel.

Received positive feedback for effective project leadership achieved by working with project sponsors, drafting proposals, and submitting detailed project plans.

Tracked key milestones, risks, and dependencies, ensuring timely project completion.

Metrics Project Lead, (Apr 2016- Feb 2017)

Implemented Quality Assurance (QA) metrics across 12 teams, ensuring standardization.

Led QA metrics implementation, reviewed data accuracy, and provided weekly status reports.

Updated QE Wiki and documented challenges and recommendations.

Project Manager, ALM/Tools QA Lead, (May 2015- Apr 2016)

Lead QA project planning, stakeholder management, and scope determination for $2M+ customer notification program

Created an integrated project plan with timelines and dependencies, communicated the plan to senior management and stakeholders.

Managed both onsite and offshore QA resources.

Served as QA Lead for ALM Tools and Reporting within the CPM program.

Transformation Implementation Owner (Aug 2014- May 2015)

Acted as the implementation owner for optimizing Integration Test cases and implementing metrics as part of the BSSQAE Transformation initiatives aligned with Walgreens' business goals.

Managed the project plan for the rollout of metrics to 12 divisions.

Conducted workshops, reviewed, and coordinated the collation of base data for metrics, both onsite and offshore, and generated Executive Dashboard reports.

DIAMOND VISTAS, Schaumburg, IL Jan 2012- Jul 2014

QA Strategist

Created high-level Test Cycle Control sheets validating all requirements (fit and gap) covered in test cycles.

Involved in all aspects of QA process, including developing test plans, test scripts, executing tests, and reporting results.

Additional related experience:

CONTINENTAL, Deer Park, IL - Project Lead, Bluetooth Module Interface

MOTOROLA (IESS), Deer Park, IL Project Lead/Sr. Developer, System Test Lead/Developer

Education and Certifications

THAPAR INSTITUTE OF ENGINEERING AND TECHNOLOGY, Punjab, India

Master of Computer Science and Applications

PUNJAB UNIVERSITY, Chandigarh, India

Bachelor of Science, Mathematics

PSM (Professional Scrum Master)

Microsoft Azure Fundamentals (AZ-900)

PMP Certification Anticipated Oct 2023

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