Customer ServiceSales Project Manager
Resume:
PAMELLA MALPARTIDA
ACTON, CA. *****
*****************@*****.***
OBJECTIVES
I am a passionate Small Business owner and operator with 33 years’ experience, in all aspects of running a business. I have a passion for helping people. I worked remotely at my home office. I have a lot of experience in heavy cold calling phone sales and in person sales.I promoted superior customer support by addressing customer concerns, while demonstrating empathy and resolving problems swiftly. I am detail oriented, have meticulous organization skills, self-motivated, and proficient with computers. I am a Proven Project manager with excellent skills, by going above and beyond basic tasks and taking on multiple projects at once. I am eager to help your company with my Expert skills in customer loyalty interpersonal skills, and offering top customer service, to promote repeat business and improve sales.
EDUCATION
St. Mary’s Catholic Schools Brookline Ma.02130
1982 Diploma
Boston College Boston Ma. 02131
1983-1984 Business no degree
Peirce College Woodland Hills, Ca. 91344
1984-1984 Accounting no degree
EXPERIENCE
Low Cost Movers & Storage San Fernando, Ca.
Small Business Owner
01/1986 – 12/2021
Heavy Phone Sales / In person Sales
Answered customer’s telephone calls promptly to avoid on-hold wait times
Elite customer service by resolving escalated problems and calmly responding to shifting priorities
Maintained customer satisfaction with forward thinking strategies, focused on addressing customer needs and resolving concerns
Cultivated customer loyalty, promoted repeat business and improved sales
Processed Customer Billing statements
Collected, processed, and recorded accounts payable and accounts receivables
Processed payroll weekly
Hired and trained new personal regarding companies operations, policy’s and services
Scheduled and dispatched trucks and crews daily
Marketing on the web, promoted business via social media to generate leads and max brand identity
US Census Los Angeles, Ca.
March 2020- Dec. 2020
Team Leader
Trained 25-35 people, took the homeless count all over LA County
Election Poll Worker
2019-2022
Attended appropriate training classes
Issued and collected voter ballots
Opened and closed polling stations
Maintained ballot secrecy and confidentially
Addressed Voters problems and concerns
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