Customer Service Data Entry

Resume

Khushnaz Gotla

Email: ***********@*****.***

Tel: +1-571-***-****

Preamble

A conscientious, talented and focused small business owner providing high quality personalized culinary services over last 5 years. Bring a combination of strong work ethic and endearing customer experience demeanor to my clients.

I am looking for part-time, remote work opportunities in any kind of data entry, SOP driven procedural activities and / or virtual customer service type assignments.

Soft Skills and personality traits

Strong work ethic, capable of quickly following instructions and establish proficiency

Demonstrated ability to independently complete work on time and to a high standard

Strong personal organizational skills

Ability to problem solve and communicate issues effectively and possess good interpersonal skills

Volunteering and community service – since 2011

As a part of the Bed-O-Bags volunteer group, recycled several thousand plastic bags to make sleeping mats for homeless people

Hand Painted 200+ bookmarks with inspiring messages for doctor’s offices – providing recognition and moral support to healthcare workers during pandemic

Library Assistant at Cascades Library, Potowmack Falls, VA

Classroom helper at Potowmack Elementary School, Sterling, VA

Work Experience

2015 onwards

Multi-cuisine chef and caterer

Running a small home-based catering service for Bridgewater, NJ and surrounding areas

On-demand onsite catering services – meal prep, cooking and organized catering

2007 to 2008

Travel Guru Pvt. Limited – Principal Debt Collector & Coordinator

As the principal debt collector for one of the largest hotel network companies, my job entailed interacting with over 200+ hotel affiliates for debt collection and reconciliation, and provide financial reports to the executive management

1995 to 2006

Jet Air Pvt. Limited – Accounts Executive

Jet Airways is one of the largest General Sales Agents(GSA) in India representing multiple international and domestic airline carriers with multi million $$ revenues in airline ticket sales and cargo operations.

As an Accounts executive, I provided multi-functional expertise across sales, receivables and cargo departments.

Sales department activities & responsibilities

Responsible for gathering, cleansing, analyzing and preparing sales data across various branches and locations

Preparing various reports from collated sales and other data and presenting to executive management

Created various views of collected data using MS Excel

Imparting training to other team members on data collection and reporting practices as per company procedures

Receivables & Cargo department activities & responsibilities

Collating sales data of passenger and cargo productivity report, from over 100+ branch locations and preparing reports for executive management for onward presentation to the airline carriers for revenue accounting purposes

Allocation, creation and distribution of appropriate credit and debit notes to airline carriers based on fortnightly collected data

AR analysis and maintaining receipts of collections in the receivables system for over 350+ IATA and non-IATA agents for parent airline – Jet Airways

Resolving issues and queries with multiple agents through the appropriate escalation matrix and providing data analysis for successful resolution of issues

Education

Bachelor of Commerce, Mumbai, India

Hobbies

Animal communication

Painting

Office automation skills

Proficient in MS Office suite : Word, Excel and PowerPoint

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