General Manager Assistant
Resume:
Grace Cowan
Jackson, MS ****3-6440
**************@*****.***
Education
Bachelor of Science: Psychology, Jackson State University - Jackson, MS
Accomplishments
•Earned degree at Jackson State University on an Academic Tuition Scholarship
•Recipient of the Who's Who Among Students in American Universities and Colleges
•Member of the National Society of Collegiate Scholars
•Active Member of the Psychology at Work Club
Experience
Shipley’s Donuts
Cashier (October 2022-Present) Flowood, MS
Portion donut holes to be sold throughout the day
Take orders through drive through, handle cash, and make change with a positive attitude
Make guest feel welcome and at home upon arrival
Assist cooks with making donuts to spec
Keep restaurant clean throughout shift
Up sell new products and make recommendations for all other products sold
Buffalo Wild Wings (May 2021-Present)
Assistant Manager (Bar and Kitchen) Flowood, MS
Perform weekly inventory count and communicate variances on lost versus theoretical usage
Attend weekly management meetings discussing the previous week in sales and inventory, while going over goals for the upcoming week, upcoming events, etc.
Create a schedule for week according to sales and labor goals
Hire and train employees according to the training schedule and following up with validation prior to being released on their own
Coach team on improvements, while also providing them with positive feedback to boost morale
Actively run shifts, while handling cash, customer complaints/ compliments, and any obstacles that come during the shift
Pizza Hut (June 2013 – May 2021)
General Manager (January 2019 – May 2021) Pearl, MS; Richland, MS
•Perform weekly inventory count comparing PCA variances to cost of sales
•Create weekly sale forecast and schedule to projected sales and labor plan
•Create bi-weekly food orders according to sales plan and budget
•Evaluate P&L results versus plan and make adjustments
•Conduct weekly Manager Meetings with Shift Managers to discuss goals, results for previous week, and trends for current and upcoming weeks
•Actively hire, train, and cross-train all positions to ensure complete knowledge and flexibility
Shift Leader (January 2016 – February 2019) Jackson, MS
•Effectively supervise a required shift
•Delegate employees to do specified tasks
•Cash handling and credit card settlements
•Acknowledge customer complaints and handle them accordingly
Wal-Mart
Cashier (April 2015 - August 2015) Madison, MS
•Receive payment by cash, check, credit cards, vouchers, or automatic debits.
•Issue receipts, refunds, credit, or change due to customers.
•Assist customers by providing information and resolving their complaints.
Skills
•Proven Leader
•Judgment and decision making
•Time management
•Active listening
•Reading comprehension
•Critical thinking
Contact this candidate