Cody Levans

** ****** ***** ***. 4-305-***-****

Rochester, NY 14624 adzotn@r.postjobfree.com

EDUCATION

SUNY BROCKPORT College, Brockport, NY August 2016

Bachelor of Science, Business Administration

North Miami Senior High School, Miami, Florida June 2012 Advanced Regents Diploma

FULL TIME EXPERIENCE

Xerox October 2022-Present

Customer service Representative

• Provide clients with assistance regarding Xerox printing machines.

• We support clients by sending out inc for printers upon their request, or by attempting to troubleshoot and dispatching a technician to go onsite and fix the printer if they call in having system issues.

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The Organizer Group, Rochester NY September 2022-October 2022

Supervisor

• Canvassers went door to door to knock and ensure they had votes for congress, senate etc. while I supervised and received they’re amount of door knocks amongst other things and sent hourly updates of everyone’s progress to the head organizer.

•Became In charge of training and teaching canvassers how to enter data and progress inside phone application which is being calculated and overseen by organizer, teach canvassers proper way to knock on doors and script to read to the potential voters. Spectrum(Virtual work from home) Rochester, NY June 2020- July 2022 Customer Service Representative

•Provide customers with assistance on late payments to set up payment plans.

•Help customers reset and program internet and cable services

• Went through Troubleshooting steps and informed customers and information needed when customers call in for help.

Sertified Denimm LLC, Rochester, NY August 2018- Present Chief Executive Officer/Business Owner

Clothing brand is available locally in four different stores throughout Rochester NY. Clothing sales are made online through website also in stores of Rochester NY.

• Provide customers with quality customer service and quality clothing that is both affordable and comfortable.

• Manage all financial information regarding Sertified Denimm (production cost, profit, taxes, etc.).

• Effectively communicate with customers and wholesale businesses in order to discuss payment options, questions regarding clothing material, and ways to improve service.

• Market and promote both upcoming and current sales regarding Sertified Denimm

• Manage and operate all social media accounts (Facebook, Instagram, TikTok). Emergency Planning Management Inc. Henrietta, NY May 2018 - March 2020 Debt Collection Agent

• Provided customers with essential information regarding their individual student loan balance and the status of their student loan. Helped individuals to establish payment plans that would be feasible and sustainable for their specific financial situation

• Collaborated with individuals to help them successfully transition their account out of deferment and into good standing.

Conserve, Henrietta, NY April 2016 – May 2018

Customer Service Representative

• Assisted individuals with creating achievable payment plans that would allow for individuals’ accounts to switch over to a “good standing” status

• Provided quality customer service by offering individuals a variety of payment options such as paying off debt balances in full or creating payment plans

• Effectively communicated with individuals by helping callers to problem solve and explore all options that were beneficial to their specific needs Apple Technology Company January 2013 – April 2016 Technical Support Agent

• Supported customers with trouble shooting steps for their Apple devices

• Successfully helped customers to problem solve technical issues by following all protocols and steps needed to restart devices, recover valuable information, and/or update devices.