Customer Experience Qa Engineer

Sergey Semenov Senior QA Engineer 917-***-**** adzopr@r.postjobfree.com

https://www.linkedin.com/in/sergey-v-semenov/

Party City Holdings, Inc – Rockaway, NJ

Senior QA Analyst

**/**** – Present

Serve as test team lead & test project planner, acting as hands-on key tester in several business-critical projects resulting in significant quality enhancements to company’s e-commerce platform

Lead QA for the Party City Marketplace

Coach other team members and new hires to drive testing for end-to-end user website + mobile journey; help to setup full integration for shopping experience for customer ease and friendliness

Lead QA team in launching new company website, driving smooth transition to modernized tech & enhanced CX; collaborate w/ Dev & Business teams to provide final line of defense before new software faces customers

Play a key role in POS testing for the Web site conversion to ensure trouble-free POS functionality and end-to-end POS process flow

Combine frontend & backend testing by working w/ SalesForce, OMS, Amplience, XML files, & SQL queries

Focus on mobile testing, including mobile app & all browsers on iOS and Android; perform testing on physical mobile devices & mobile emulators using SauceLabs, Chrome Developer, & BrowserStack

Work in fast-paced agile environment, successfully coping with a time constraints in Sprints; fluent in JIRA, Confluence, and other forms of documentation

Independently organize test projects, proper documentation, writing reusable test cases, test scripts, delivering well documented test results and detailed test evidence

Perform solo QA coverage for the Company’s Website feedback application (Auryc) - one of most critical testing related areas of website, to ensure trouble-free online customer experience

Use multiple Auryc statistical analysis features to report areas of success and need-to-improve to the business and was highly recognized for it by the executive committee

Conduct analysis & findings leading to timely software fixes w/ subsequent sizable positive impact on revenues

New York & Company – New York, NY

Software QA Engineer

02/2012 – 12/2020

Tested all aspects of end-to-end user shopping journey experience on NY&C e-commerce website (all mobile + desktop browsers) and mobile app (Android + iOS)

Led training and supervision for team of 5 QA Analysts, acting as source of truth and guidance; served as ‘voice of a QA’ at stakeholder meetings & became test manager’s right-hand man in variety of projects

Performed extensive functional and end-to-end POS testing

Led a conversion to the new POS platform testing resulted in 35-40% POS transaction time efficiency increase + improved customer experience

Performed functional, UI, smoke, regression, end-to-end, & acceptance testing, working with testing tools like Chrome Developer (Inspector), Xcode, Android Studio, BrowserStack, ADB, Unix, SQL, & Charles Proxy

Worked extensively on creating and maintaining test documentation using JIRA, Confluence & TestRail

Interfaced closely with software development, engineering, and project management teams on test requirements clarification to ensure effective testing procedures

Performed API testing, creating collections and running different calls using Postman; coordinated with IT leads and developers to resolve various issues related to resolving code bugs

IT Operation Engineer

03/2010 – 02/2012

Worked as Control-M operator covering all components of job scheduling application; performed numerous tasks including creation, modification and execution of application jobs

Achieved highest results in performing tasks like nightly sales batch runs according to Operations SLA

Managed and coached external 24x7 monitoring team, created and maintained operations documentation, and created comprehensive and effective issue escalation procedures

Programmer Analyst

08/2007 – 03/2010

Citi Bank – New York, NY

System Programmer

05/2006 – 08/2007

Riga Higher Military Aviation Engineering School, Riga, Latvia – BS, Mechanical Engineering

Certifications: Scrum Fundamentals, SCRUMstudy, Credential ID 657302; American Software Testing Qualifications Board, 18-CTFL-01961-USA; Certified Scrum Master, Credential ID 1283739 https://bcert.me/bc/html/show-badge.html?b=oynlxrua

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