Customer Service Class A
Resume:
William Harris
Experience Driver
Cincinnati, OH 45204
********@*****.***
Seeking a challenging career that utilizes my skills in my area of competence and enriches my knowledge, and gives me a chance to be part of a team that contributes towards the growth of the organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth
Authorized to work in the US for any employer Work Experience
Driver
TRANSWOOD INC - Fort Wright, KY December 2019 to Present
Tanker driver of hazardous material... delivering product and also pumping off to customers tanks... traveling within an 800 mile radius of Cincinnati, OH
Delivery Driver
Performance Food group Ellenbee Leggett - Fairfield, OH October 2016 to February 2020
Delivery Product to customer while maintaining professionalism and great customer service to customers...
Yard Jockey
Amazon Fulfillment Associates - Hebron, KY October 2017 to May 2018
Checked in drivers to correct loads. Pulled trailers from doors to new location and replacing with new trailers to be loaded..
Driver (roll off)
STONE TRANSPORT - Saginaw, MI July 2016 to October 2016
Empty scrap metal at recycle yard
Driver
RUSH EXPEDITING, INC - Cincinnati, OH February 2014 to July 2016
Responsibilities
Transport same day freight from point A to B in a safe and timetable factor... Daily log and paperwork
Contractor - Owner Operator
FedEx Ground - Richland, MS September 2003 to January 2016
Responsible for successfully completing all deliveries within specified timeframes.
• Coordinates delivery of large service areas.
• Cultivated business from 2-employees and yearly sales of USD 100,000 to six employees and yearly sales of USD 300,000 in 3 years.
• Awarded "Contractor of the Year" for Terminal.
• Manages and maintains Fleet while maintaining DOT qualification.
• Ensures excellent Service Delivery.
• Upholds and leads Safety and Security policies and vision of FedEx and DOT.
• Supervises and assigns specific job duties to all the transportation personnel.
• Leading, motivating and developing a team of Couriers/Transportation Service Specialists.
• Finding solutions to achieve total labor ratio goals while meeting service requirements.
• Ensures that the team provides excellent internal and external customer service and communication. • Travels to Customer sites and works effectively with Customers to resolve issues or improve processes. • Manages the Human Resources aspect of supervision including performance management, performance appraisals, counseling, and various performance measurements.
• Manages Systems and Workflows Financial Results.
OTR Driver
KLLM - Richland, MS
March 2007 to October 2007
Coordinated shipping and customer delivery activities from the company's shipping dock.
• Directed company-employed over-the-road truck drivers and drawing on outside trucks, trailers, and transportation services as needed.
• Tracked key performance indicators/cost.
• Provided customer service support and resolved any related queries and issues.
• Supervised every day service and delivery operations.
• Handled driver scheduling and supervised the use of vehicle.
• Worked in a team coordinating with other personnel.
Dock Supervisor - Package Handler/Clerk
FedEx Ground Warehouse - Richland, MS May 2001 to September 2003
Loaded and unloaded trucks.
• Supervised workers while maintaining overnight and ground packages to ensure correct distribution. • Responsible for inputting end of the day operations for contractors' settlements.
• Processed international packages and paperwork to ensure safe transportation to the Canadian border
Education
Associate of Science in Business Administration
Colorado Technical University - Colorado Springs, CO
June 2009
Southside High School - Atlanta, GA
June 1999
Certificate in Management
Colorado Technical University - Colorado Springs, CO
Diploma
Colorado Technical University - Colorado Springs, CO
Commercial Driver's License (CDL)
Class A
Expires: October 2026
Endorsements: H (Hazardous Materials) - N (Tank vehicles) - X (Tank + Hazardous) - T (Double/triple trailers)
Skills
• Straight Truck CDL @ above 26K (10+ years) • Tractor Trailer (10+ years)
• Tanker Experience
• Roll Off Truck
• Warehouse Supervisor Experience • Commercial Driving
• Driving
• Load & Unload
• Flatbed
• Yard Jockey
Certifications and Licenses
DOT Medical Card CDL A
Additional Information
• Experienced truck driver with 10 years' experience transporting locally and throughout the United States.
• Perfect driving record including several company awards for safety and efficiency.
• Experienced driving a broad range of commercial trucks that include box trucks, 5 speed, 18- wheeler, and vehicles with air brakes.
• Maintains Class A CDL with tank, doubles, and triples endorsement.
• Knowledgeable of DOT safety regulations and map reading procedures.
• Strong ability to learn new computer technologies to improve delivery scheduling and tracking. • Accurate sense of direction and comprehensive visual memory.
• Very motivated, quick learner with good communication skills and work ethic.
• Demonstrated capacity to plan, organize, and coordinate priorities in an expedient manner.
• Participated in the State of Mississippi Truck Driving Championship in 2009 and 2010.
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