Customer Service Sales Associate

Shareena Macan-Markar

* ********* ***** ****, ******** 19701

Cell: 302-***-**** adzold@r.postjobfree.com

Experience

September 2018 to Present

Pandora Jewelry Store, Christiana Mall Newark, DE

Assistant Store Manager

·Recruit and coach new associates to meet high traffic and sales goals

·Effectively cascading diamond training to sales associates

·Analysis of Key Performance Indicators (KPIs) to forecast monthly development plan and KPI calculator

·Leading the sales team with clear direction and collaboration to drive sales and ensure that weekly and monthly goals are met

·Responsible for driving almost 10% of the overall business results in store as well as the top performer for Pandora Preferred Credit Card (PCC)

·Guides peers/team in operations, trainings, and brand

·Training new hires and consistently following up with monthly touch bases for the entire team

·Visual manager for the store as well as working within the district to help implement proper visual standards to set them up for success

·Partner in training to newly hired store and district managers

·Succession planning

·Certified in Pandora product specialist training

·Team first mentality with can do attitude, extensive product knowledge and exceptional customer service skills

·Graduated from the MDP program and used that knowledge to empower incoming graduates

·Promoted the Women and Allies network Session for the North American Cluster

September 2014 to September 2018

Pandora Jewelry Store, Christiana Mall Newark, DE

Sales Lead/Sales Associate

·Promoted to Sales Lead in April 2016

·Store Opening/Closing procedures, creating daily goals for associates

·Manage store associates and make vital decisions regarding customer needs

·Providing excellent customer service daily

·Trained staff on product knowledge and how to deliver outstanding customer service

·Assisting with visual merchandising, clienteling and in-store events

·Responsible for daily and yearly inventory audits

·Updated product knowledge with regular Link training

November 2009 to September 2014

HB Retail: Pandora Jewelry Store, Christiana Mall Newark, DE

Sales Associate

·First employee hired and worked at store since inception

·Achieved monthly sales goals and most months exceeded them as well as surpassing the company’s holiday goals for the past four years

·Responsible for daily gold audits and weekly store KPI (including payroll vs sales goals)

April 1990 to December 1996

Serendib Jewelers, Colombo, Sri Lanka

Sales Director

·Responsible for promoting sales of precious Ceylon gems and jewelry

·Represented Serendib Jewelers in overseas gem and jewelry sales exhibitions in Japan, Indonesia, Singapore, Hong Kong, Malaysia, Sweden, and Germany

·Engaged in sales with high end clients which included Royalty and Heads of State

·Directed and supervised employees engaged in sales, inventory, and cash handling

·Managed business through budgets and handling all income and costs

·Worked with customers to design jewelry to meet and exceed their expectation and provided direction to in-house goldsmiths

·Identified and valued precious stones when purchasing

·Sales trainer in business etiquette and product knowledge

Skills

Leadership: Exceptional Management, Communication, Sales, and Training capabilities.

Computers: Microsoft Office: Word, Excel.

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