Front Desk Customer Service
Resume:
Jessica Bonanno
Las Vegas, NV *****
******.*********@*****.***
** ***** ** ********* ********** in the hospitality industry Educated people of all ages in preventative care
Insructed children in ballet, jazz, and acrobatics Green Thinker
Vast computer and software knowledge
Versatile and resourceful at completing job specifications Thoroughly organized, prepared, and prompt
Personable, outgoing, and respectable team player
Multitasking adeptness
Sharp perception/ meticulous
Authorized to work in the US for any employer
Work Experience
Bartender
Fat Tuesday's - Las Vegas, NV
November 2021 to Present
• Use pos system to do the cash/card exchanges
• I won most shots sold in one week
• I have the highest sales during my shift on Sunday.
• Check id’s
• Build clientele for repeat business
Concierge
Westgate Resorts - Las Vegas, NV
July 2014 to August 2021
•Greet guests and visitors as they approach the front desk
• Inquire into guests’ need for information or assistance
• Provide information regarding hotel services and local features
• Make reservations for dining, spa services and travel for hotel guests
• Ensure that guests’ luggage is received and delivered to their rooms
• Provide guests with information about local events and sightseeing areas and make travel arrangements for guests
• Make dinner reservations, map out directions and book tours on guests’ instructions
• Serve as a liaison between guests and other departments to ensuring guest satisfaction
• Handle airline reservations and ticket purchasing activities on behalf of guests
• Book restaurant tables for guests and ensure that any special requests are handled effectively
• Make sure that guests’ hotel experience is personalized by ensuring the provision of warm and sincere first tier guest services
• Identify guests’ personal preferences by indulging in conversation with them
• Coordinate the efforts of front desk employees to ensure the provision of exceptional services
• Answer guests’ questions promptly and ensure that any complaints regarding services are handled effectively
Gm cleaning Division
Magic Cleaners - Orlando, FL
January 2010 to November 2014
• Built clientele through various marketing strategies geared toward green cleaning methods
• Maintained all expense reports
• Performed various cleaning activities using homemade cleaning products
• Reported any broken items, accidents, or injuries, security, safety violations, and emergency maintenance problems
• Taught specific cleaning techniques of the company based on green cleaning methods Dental Assistant/Receptionist
Dental Implant Center - Tampa, FL
September 2009 to September 2011
Sterilization
Checked patients in/out
Assisted dentist and hygienist with cleanings and surgeries Bartender/management
The Bar
October 2004 to August 2008
Generated budgets and organized lists involving inventory
Maintained expenses for the establishment
Direct vendor relations
Maintained employee scheduling
Gather cash or tabs in correct amounts and liable for cash and inventory Education
Certificate in Dental Assisting
Oswego County BOCES - Liverpool, NY
September 2007 to September 2008
A.S.
Valencia Community College - Orlando, FL
2008
A.A. in Humanities
Onondaga Community College - Syracuse, NY
1999 to 2003
High school diploma or GED
Skills
• Customer Service
• Guest Service
• Front Desk
• Dentrix
• Personal Assistant Experience
• Infection Control Training
• HIPAA
• Dental Receptionist
• Chairside Assisting
• Medical Scheduling
• Dental Assisting
• Medical Imaging
• Clerical Experience
• Medical Records
• Residential Cleaning
• English
• Cleaning
• Guest services
• Hospitality
• Insurance Verification
• Eaglesoft
• Dental office experience
• Anatomy knowledge
• OSHA
• Medical terminology
• Computer literacy
• Office experience
• Phone Etiquette
• Typing
• Medical office experience
• Windows
• Google Docs
Certifications and Licenses
Food Handler
CPR/AED
August 2020 to August 2023
CPR/AED certified through Red Cross
Bartender License
Food Handler Certification
Assessments
Work motivation — Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
May 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Bartending — Proficient
July 2021
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• 20 years of qualified experience in the hospitality industry.
• Extensive Knowledge base with restaurants and hotel functions.
• Versatile and resourceful at completing job specifications
• Thoroughly organized, prepared, and prompt
• Personable, outgoing, and respectable team player
• Multitasking adeptness
• Sharp perception/ meticulous
Certifications & Skills
• C.P.R Certified
• Infection Control Certified
• HIPPA Confidentiality
• OSHA Standard Awareness Trained
• CC210 Smart Tan Certification
• Certified Bartenders Professional Training Institute o Licensed by the New York State Education Department
Contact this candidate