Customer Service Data Entry
Resume:
Associate Of Applied Science:
Aircraft Armament Systems
Community College Of The Air
Force Airman Leadership School
Associated:
Science
East Central Community College
****************@******.***
Green Valley AZ
Skills
• Technical Skills
• Data Entry
• Product Knowledge
• Typing 40+ WPM
• Documentation
• Microsoft Excel & Office
• Quality Assurance Controls
• Technical Support
Customer Relationship
Management (CRM)
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• 10-Key
Education And Training
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Startek - Remote Customer Service Representative
Louisville, MS
01/2023 - 06/2023
United States Air Force - Weapons Squad Leader
05/2019 - 05/2022
United States Air Force, Shaw Air Force - Armament Maintenance Member South Carolina
01/2018 - 06/2019
United States Air Force, Kunsan - Weapons Load Crew Member 12/2017 - 12/2018
Jwanaque Moore
Summary
Experience
• Answer calls and verify customers through Experian verification services. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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• Upheld quality control policies and procedures to increase customer satisfaction. Organized daily tasks for staff members, ensuring all tasks were completed in a timely manner.
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Evaluated, Trained, and certified one hundred fifty-nine Aircraft Armament personnel on safe, reliable, munitions handling and loading procedures
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• Postured team with critical combat knowledge, skills and abilities. Fostered positive employee relationships through communication, training and development coaching.
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Provided crucial last-look inspections; identified and repaired improper missile retention configurations that resolved issue and halted 200K in asset losses.
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Conducted new employee upgrade training on inspection on the 37K triple ejection rack, yielding six inspections successfully completed in eight hours.
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Maintained inventory of tools and supplies used for repairs and maintenance projects.
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Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
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Performed one hundred seventy-three scheduled maintenance inspections on 24 F-16s and associated armament equipment, maintained a 100% Quality
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Assurance pass rate, contributed to the units 94% pass rate. Demonstrated proficiency in use of mobile crane operations when lifting heavy objects into position on the plane's wings or fuselage.
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• Maintained records of all loaded weapons inventory on board the aircrafts. Checked all hardware components before securing them into place as part of a complete assembly process.
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