Kevin Mccollum

Naperville, IL

adzoh5@r.postjobfree.com

+1-630-***-****

Work Experience

Sales Specialist

TruGreen - Remote

July 2021 to February 2023

• Data entry

• Meeting customer needs

• Servicing existing accounts

• Creating new accounts

• Obtain orders

• Scheduling callbacks

• Follow ups

• verifying information

• Meeting/exceeding sales goals

• Discuss pricing schedules for quotes and promotions

• Understanding and promoting company programs

• Reading disclosures

• Building positive relationships with customers

Customer Service Representative

Noble Voice LLC - Darien, IL

January 2020 to September 2021

• Data entry

• Taking inbound calls/transfers

• Transferring calls

• Making cold transfers

• Making warm transfers

• Making outbound calls

• Data entry

• Sending emails

• Reading disclosures

• Reading scripted responses

Production Worker

Neiman Marcus - Oak Brook, IL

October 2020 to February 2021

preparing items for distribution/shipments. checking products, ensuring everything runs smoothly, and assisting in the packaging and shipment of items.

Shift Leader

One Nations Pizza - Schaumburg, IL

February 2020 to August 2020

• Helped achieve company goals by supporting production workers

• Ensured employment of most cost-effective production methods.

• Worked with managers to implement company policies and goals.

• Monitored and adjusted production processes or equipment for quality and productivity Restaurant Care Specialist

Grubhub - Chicago, IL

March 2019 to March 2020

Updated partnered businesses online menus, hours, pay options, ownership, as well as contacts. Assisted future business partners with how to sign up with company. Creat tickets for every task completed via phone call, and via email. Work with system such as “ Salesforce” and many more. Order Selector

Dr Pepper Snapple - Northlake, IL

July 2018 to February 2019

Order selector order picker load skids using electric pallet jack and headset Order Puller

Amazon Fulfillment Center - Joliet, IL

August 2017 to May 2018

Machine operator,Picking orders,packing, inventory control,quality control Warehouse Associate

Swap.com - Bolingbrook, IL

December 2016 to August 2017

Quality control, line operator, machine operator, equipment operator, stock inventory, packing, shipping and receiving of goods rf

scanner print labels for shipment

Sales Associate

Skechers - Hillside, IL

September 2016 to March 2017

Customer service, stock and replenish inventory, inventory control system receiving inventory Sales Associate

Levelz style lounge - Chicago, IL

February 2015 to August 2016

Stocking inventory customer service, trained and manager associates inventory control replenish stock organized store

Education

High school diploma in General

Ged Program

Skills

• Pallet Jack

• Picker Packer

• Selector

• Order Selector

• Order Puller

• Order Picker

• Materials Handling

• RF Scanner

• Warehouse Experience

• Order Picker

• Shipping & Receiving

• Microsoft Word

• Warehouse Management

• Salesforce

• Cashiering (6 years)

• Phone etiquette (4 years)

• Customer service (6 years)

• Multi-line phone systems (1 year)

• Zendesk (1 year)

• Customer support (2 years)

• Forklift (4 years)

Certifications and Licenses

Driver's License

Assessments

Call Center Customer Service — Familiar

September 2020

Applying customer service skills in a call center setting Full results: Familiar

Attention to Detail — Highly Proficient

August 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Customer Focus & Orientation — Familiar

November 2020

Responding to customer situations with sensitivity Full results: Familiar

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Warehouse safety — Proficient

April 2022

Using safe practices in a warehouse setting

Full results: Proficient

Delivery driver — Familiar

May 2022

Interpreting instructions or signs and solving problems Full results: Familiar

Attention to detail — Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Data entry: Attention to detail — Proficient

January 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Sales skills — Familiar

January 2021

Influencing and negotiating with customers

Full results: Familiar

Typing — Proficient

March 2022

Transcribing text

Full results: Proficient

Retail customer service — Proficient

January 2022

Responding to customer situations in a retail setting Full results: Proficient

Customer service — Proficient

January 2023

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

January 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Written communication — Familiar

January 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Scheduling — Familiar

January 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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