Priyanka B

Sr. Business Analyst

Ph: 571-***-****

adzofn@r.postjobfree.com

www.linkedin.com/in/priyanka-b-a9b48127b

SUMMARY:

Dedicated and accomplished Business Analyst with ten years of diverse experience in e-commerce, telecom, and retail domains. Proficient in Agile, SDLC, IDM, Waterfall, and PLA(Project lifecycle Methodology) methodologies, with a strong understanding of master data management (MDM) concepts, data governance, and data quality practices. Skilled in data warehousing, data mining, and data analytics, with expertise in budgeting, analysis, design, development, and testing phases. Adept at facilitating and participating in Scrum calls, backlog grooming, and high-level planning sessions with stakeholders and subject matter experts (SMEs). Experienced in working with CRM platforms, specifically Microsoft Dynamics CRM 360, and familiar with business process automation and workflows.

Worked on diverse projects in Mortgage, e-Commerce, Telecom, and Retail domains, ensuring successful delivery within specified timelines.

Participated in Agile ceremonies, Scrum Calls, Defect Review, and Backlog Grooming, contributing to improved team collaboration and productivity.

Led backlog grooming, prepared product release plans, and facilitated high-level planning sessions with stakeholders and SMEs.

Extensive experience with Microsoft Dynamics CRM 360, utilizing its functionalities in sales, marketing, and customer service processes.

Authored BRDs, FRDs,NFRs, SRSs, Use Cases, and Data Mapping documents, ensuring clear and comprehensive requirements documentation.

Developed Flow Diagrams, visualization and Workflow Diagrams using MS Visio, aiding efficient process visualization, and understanding.

Proficient in creating UI designs and mock-ups to enhance end-user usability and experience.

Conducted Gap Analysis and Impact Analysis to assess project requirements and potential changes.

Facilitated and participated in User Acceptance Testing (UAT), ensuring project deliverables meet user expectations.

Demonstrated expertise in GUI testing and Functionality Testing of Client/Server and Web-based applications, effectively analyzing bugs and collaborating with QA/DEV teams for timely resolution.

Experience in creating UI designs and UI Mockups for the usability of the end users.

I have successfully delivered the AWS transition project on time and within budget, resulting in enhanced operational agility and customer experience for telecom businesses.

Managed SharePoint portals, granting access, and creating custom lists and document libraries for seamless information management.

Involved in functional walkthroughs, ensuring clear understanding and alignment with stakeholders.

Proven abilities in writing test cases and performing testing in non-production environments.

Proficient in using Microsoft Office Tools, including Outlook, PowerPoint, Word, Excel, and Access.

PROFESSIONAL EXPERIENCE:

Freddie Mac, Mclean VA(Remote)

May 2021 – June 2023

Role: Lead Business Analyst

Experienced in eliciting, documenting, and reviewing requirements while ensuring seamless project delivery. Seeking a challenging role as a Business Analyst to leverage my expertise in project management, stakeholder collaboration, and data analysis to drive successful project outcomes.

Successfully managed multiple projects simultaneously, taking ownership of project delivery from inception to completion.

Experience with PAL (Project Approval Lifecycle) processes and documentation.

A database table requirement refers to the specific criteria and characteristics that define how data should be organized and stored in a database table.(Data quality projects, column change +or adding a new CDE column etc)

Provided comprehensive weekly status reports for each project-to-Project Leads, stakeholders, and business teams, ensuring effective communication and transparency.

Identified, designed, and documented high level process flow, data flows and use cases.

Developed mock-up’s using Lucid Chart and Miro

Proficient in Microsoft Office 365 Suite, including Word, Excel, PowerPoint, and Outlook, for efficient documentation, data analysis, presentations, and communication.

Import data from external sources like databases, text files, and other spreadsheets.

Export Excel data to other formats like PDF or CSV.

Collaborated closely with stakeholders and business teams to understand project requirements, elicit detailed specifications, and obtain necessary approvals.

Prepared detailed Business Requirement Specifications (BRS) and Data Quality (DQ) reports for all project requirements, maintaining clear documentation throughout the project lifecycle.

Conducted impact analysis using Lineage tools to assess upstream and downstream table implications, aiding informed decision-making and risk assessment.

Reviewed project requirements and Requirements Traceability Matrix (RTM) with Project Sponsors for approval and alignment with project objectives.

Coordinated with the finance team to perform Root Cause Analysis (RCA) assessments and obtain necessary approvals for financial implications.

Conducted requirement walkthroughs with Development and QA teams, ensuring a thorough understanding of project scope and objectives.

Worked closely with risk control team for the assessment of the requirements and to get approvals.(for Audit purposes)

Maintain comprehensive documentation of risk assessments, mitigation plans, and risk-related decisions.

A solid understanding of relevant laws and regulations related to risk management is important for compliance.

Collaborated with the QA team to review test scripts and scenarios, validating adherence to requirements and smooth testing processes.

Provided User Acceptance Testing (UAT) walkthroughs, ensuring stakeholders' involvement and feedback during the testing phase.

Documented testing steps and changes for approval, maintaining accurate records for future reference and compliance purposes.

Analyzed existing data by running SQL queries using Rapid SQL, facilitating data-driven decision-making, and ensuring data integrity.

Performed post-production validation to verify the successful implementation of project deliverables.

Conducted transition meetings to facilitate seamless handover of projects to relevant teams, ensuring efficient project execution and support.

Skills:

Project Management

Requirements Elicitation and Documentation

Stakeholder Collaboration

Microsoft Excel

Business Requirement Specifications (BRS)

Data Quality (DQ) Reports

Lineage Tools (if applicable)

Root Cause Analysis (RCA)

Test Script Review

Miro

Lucid Chart

User Acceptance Testing (UAT)

SQL and Data Analysis

Post-Production Validation

Transition Facilitation

Amdocs, VA

Mar 2017 – May 2021

Role: Business Analyst

Highly skilled Business Analyst with a strong background in Amdocs telecom billing applications and expertise in AWS transition. Committed to delivering seamless telecom billing solutions and facilitating successful cloud migration. Seeking a challenging role as a Business Analyst to leverage my technical acumen and analytical abilities in driving efficient billing operations and ensuring a smooth transition to AWS cloud infrastructure.

Led the analysis and documentation of business requirements for Amdocs telecom billing applications, ensuring alignment with telecom industry standards and best practices.

Collaborated with cross-functional teams and stakeholders to gather and validate requirements for the AWS transition project, facilitating a smooth migration to the cloud.

As a business analyst, I did my part in analyzing the current billing processes and identifying areas for improvement in preparation for the AWS transition project.

Supported the testing and validation of Amdocs telecom billing application updates, ensuring adherence to AWS compatibility and performance requirements.

Proficient in Confluence for creating, sharing, and collaborating on project documentation, requirements, and knowledge sharing within teams.

Import data from external sources like databases, text files, and other spreadsheets.

Export Excel data to other formats like PDF or CSV.

Developed wireframe and process flows using MS Viso

Experienced in using Azure DevOps (ADO) for project management, issue tracking, and collaborative development.

Collaborated with cross-functional teams to create test plans, test cases, and test scripts for UAT and AWS transition validation.

Conducted extensive user acceptance testing (UAT) of Amdocs telecom billing applications to verify system accuracy and performance.

Facilitated workshops and requirement gathering sessions to elicit business needs, translate them into detailed functional specifications, and drive billing process improvements.

Coordinated with AWS technical teams to plan and execute the migration of telecom billing applications and data to the AWS cloud infrastructure.

Developed and maintained comprehensive documentation, including business requirement,

documents (BRDs), functional specifications, and migration plans.

Skills:

Amdocs Telecom Billing Applications

AWS Cloud Transition

Business Requirements Gathering and Analysis

MS Visio

MS Excel

SQL

User Acceptance Testing (UAT)

Business Process Mapping and Improvement

Functional Specifications Development

AWS Cloud Infrastructure and Services

Stakeholder Management

Communication and Presentation Skills

Problem-solving and Analytical Skills

Integrated Data Systems Limited, Hyderabad India

Sept 2011 – June 2015

Role: Business Analyst

Detail-oriented and results-driven professional with expertise in ecommerce procurement and delivery processes. Adept at optimizing supply chain operations, ensuring seamless order fulfillment, and enhancing customer experience. Seeking a challenging role in ecommerce procurement and delivery to leverage my skills and contribute to the success of a dynamic and growth-oriented organization.

Managed end-to-end procurement processes, collaborating with vendors and suppliers to source high-quality products and negotiate competitive prices.

Developed and maintained strong relationships with suppliers, ensuring timely deliveries and resolving any supply chain disruptions.

Implemented inventory management strategies to optimize stock levels, reducing inventory holding costs by 20% while maintaining adequate product availability.

Conducted market research to identify emerging trends and new product opportunities, resulting in an expanded product catalog and increased customer engagement.

Streamlined the order fulfillment process, reducing order processing time by 30% and enhancing on-time delivery rates.

Worked on Use cases, process flow and UI mockups.

Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for procurement and delivery processes.

Utilized data analytics and reporting tools to track key performance indicators (KPIs) and identify areas for process improvement.

Led training sessions for the fulfillment team, improving their efficiency and accuracy in handling customer orders.

Managed order processing and ensured accurate order fulfillment, coordinating with warehouse staff and shipping partners.

Implemented quality control measures to verify product accuracy and condition before shipment, reducing product return rates by 15%.

Collaborated with the customer service team to resolve delivery-related inquiries and provide timely updates to customers.

Monitored shipment tracking and proactively addressed delivery delays, minimizing customer dissatisfaction, and ensuring timely delivery.

Contributed to the development of ecommerce website improvements to enhance the customer shopping experience and increase conversion rates.

Conducted periodic inventory audits to maintain accurate stock records and address any discrepancies promptly.

Skills:

Ecommerce Procurement

Supply Chain Management

Vendor Management

Negotiation Skills

Inventory Management

Market Research

Data Analysis and Reporting

Order Fulfillment

Customer Service

SOP Development

Team Collaboration

Lucid chart

Problem-solving

EDUCATION:

Bachelor’s Degree (Undergraduate) – B.tech, KITS, affiliated under JNT University- 2007-2011

Master’s Degree- MBA- Finance, NIT(Warangal) - 2011- 2013

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